Key Outputs Attend monthly key account customer meetings Drive performance & leadership in service operations Achievement of LOB service targets linked to BRC Effective relationship management with customers, colleagues, Centers of excellence and principals Effective self-management and performance ownership Create a safe and sustainable work environment and culture Perform applicable forecasting for Service Operation costs and recoveries Strive for zero harm and inculcate a safety culture Effective management of the BRC service operations & associated costs Maintain high standards & assist with Technical Reporting and RCFA to CAT & Customers Deliver the Service Operations strategy & KPI's linked to the Business Plan Champion technology at the BRC to enhance service performance Drive customer satisfaction with Quality & TAT Lead employee development and succession planning Align with group's diversity and inclusion initiatives Drive the BBS culture and execution of Continuous Improvement projects Ensure corporate ethics compliance and governance Qualification, Experience and Competencies Bachelor's degree / Diploma in engineering/finance/business management or equivalent experience. Post Graduate qualification, e.g. MBA will be an added advantage. 5 to 10 years' experience in service operations and after sales role. 5 to 10 years' experience in a similar position i.e. centre of excellence. 5 to 10 years in associated industries (Mining / Construction). Verbal and Written Communication (Including listening) (L2) Drive, Energy and Initiative (results-focus) (L3) EQ and Interpersonal Sensitivity (L2) Customer Responsiveness (L3) Building Relationships (L3) Influencing and Negotiation (L2) Business and Financial Acumen (Including Commercial Orientation) (L2) Professional / Technical Competence (L2) Analysis for Business Decision Making (L2) Practical Execution Management (Planning, Organising & Monitoring) (L3) Motivating (Creating and Selling Vision) (L2) Developing People (L2)
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