Experienced (currently) as Operations Manager with Rooms and F&B background in a similar role or as Deputy in boutique hotels (South African Citizens Only) for the 5* Drostdy Hotel in Graaff-Reinet managed by Valor Hospitality Partners.
Valor Hospitality Partners is a global hospitality management company that partners with internationally renowned hotel brands to deliver the hotel's full commercial potential. OUR CULTURE: Our mission is to go beyond 'hospitality' by creating memorable experiences and lasting connections with our guests. It's our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture thrives on passion, enthusiasm, and fun – we love what we do! We set the bar high and are relentless in our pursuit to 'reimagine hospitality.' HOTEL DESCRIPTION: Drostdy Hotel, nestled in the heart of Graaff-Reinet, is a historic and iconic property known for its blend of luxury, heritage, and modern comforts. Managed by Valor Hospitality Partners, the hotel is renowned for its personalized guest experiences, offering elegant accommodations and exceptional dining that reflect the charm of the Karoo.
THE ROLE: As the Operations Manager (Rooms and Food & Beverage), you will work closely with the General Manager to oversee, coordinate, and direct the service, operations, and logistics of the hotel. This role is responsible for ensuring excellence in both the Rooms Division and F&B operations, delivering an outstanding guest experience and maintaining high standards across all touchpoints. WHAT'S IN A DAY'S WORK?
Oversee the operations of both Rooms Division and F&B outlets to ensure seamless service delivery
Lead the hotel teams to provide world-class, personalized guest service
Assist the General Manager in the day-to-day running of the hotel and deputize in their absence
Collaborate with department managers to ensure coordination between teams for operational efficiency
Implement and maintain high standards of service, facilities, and cleanliness in all areas
Manage guest inquiries, feedback, and requests, ensuring prompt and professional resolutions
Ensure F&B service standards are consistently met, with a focus on enhancing guest satisfaction and revenue
Monitor financial performance, including cost controls, revenue management, and adherence to budgetary targets
Support team development, providing training, mentoring, and performance management
REQUIREMENTS:
A degree or equivalent in Hospitality Management or Leadership
Min 3 years of current experience in hotel operations, with expertise in Rooms Division and F&B (not restaurants, only hotels)
Proven leadership skills with the ability to manage teams and drive service excellence
Proficient in English, with strong communication skills
Experience in budgeting, financial management, and revenue optimization
Familiarity with hotel PMS management software and F&B systems
Strong organizational skills and attention to detail
Ability to work under pressure and adapt to changing environments
A passion for guest service and hospitality
WILLING TO RELOCATE AT OWN COST. NO ACCOMODATION PROVIDED. MUST SOURCE OWN ACCOMODATION. HOTEL WILL ASSIST IN THE FIRST TWO WEEKS.
BENEFITS PACKAGE:
Award-winning employer
Competitive salary
Free meals on duty and uniforms provided
Join us at Drostdy Hotel in Graaff-Reinet and help shape unforgettable guest experiences! Apply today!
Please note only applications with the relevant experience will be shortlisted and contacted.
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