ROLE PURPOSE
To Obtain Profit Contribution by Managing Staff, Establishing & Accomplishing Business Objectives & Ensuring Compliance with Service Level Agreements (SLAs)
MAIN OUTPUTS Manage the operational activities of the area to support and contribute to the company strategic plan and long-term strategy.Develop and Maintain systems to ensure client service level agreement adhered to at all times and relationship with client contact person and accounts person.Establish and monitor a cleaning plan for each building in accordance with the service level agreementsConduct site visits of allocated sites and report on activities, results and recommendations.Manage delivery of cleaning chemicals and consumables to sites. Manage availability and condition of site equipmentControl and management of Company assets.Implement cleaner work schedules and evaluate and manage performance; Adhere to company policy and proceduresEnsure to maintain health and safety requirements on sites, keep safety file up to dateEnsure the staff is trained on Health and Safety as required by the OSH ActAchieve monthly non contractual revenue targets; Maintain existing customer base and ensure up selling on existing contractsManage direct expenses and overheads, and all factors affecting the profitable performance of the areaProvide monthly horizontal feedback and variance explanations
QUALIFICATIONS AND SKILLS The Applicant must meet the following requirements: NQF Level 6: Diploma Property Management, Project Management, Operations Management or related formal qualificationSAFMA Certified facilities SupervisorMatric (Senior Certificate)Valid SA Drivers' License3 years Knowledge and experience in the Cleaning/Hygiene industry or Outsourced property servicesBasic knowledge of HR related issues and procedures; Property ManagementMS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), PRP, D365Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems
FUNDAMENTAL COMPETENCIES Initiative/ProactivityDeadline Driven & Highly MotivatedStress TolerantExcellent Written CommunicationCapacity BuildingCoachingCustomer Focus & Quality ManagementNegotiation SkillsAnalytical Skills & Process ImprovementFinancial Planning and StrategyTeamwork & PartneringRelationship BuildingInteractive Reasoning, Strategic Thinking & Strategic PlanningExcellent Oral Communication
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