Operations Manager (Payments) Our client in the online betting/ casino industry is currently looking for an Operations Manager for the payments department to join their dynamic team. This role will require you to ensure optimal and efficient processing. Doing this while maintaining VIP player experience and maximizing acceptance rates. Looking at regionalization of deposit methods and cultures while optimizing player experience and minimizing deposit costs. This will entail training new team members and stakeholders on business methods. This industry requires you to avail yourself for after hour support and any emergency maintenance required. Responsibilities: Analysing rejection strategy Manage a team of Deposit Specialists. Maximize player acceptance rates, behaviour and journeys through analytical data. Ensure deposit costs are marginalized. Manage players on tiers - New/ regular/VIP through effective whitelisting. Timeous reviews of limits and anticipation of core peak revenue times. Optimizing all deposit methods on a country level. Providing Support for processors that go down or that need to be shut down as well as reduce emergency maintenance. Test new processors and take them live (Liaise with Aris with regards to Integration). Training of new Team Members coming into the Payments Department. Operational reports to management on a daily, weekly and monthly basis. Processor operations, to ensure all processors that are active are functioning optimally. Communicating to all affected stake holders of all issues affecting casino operations. Ensuring all departments processors and procedures are being adhered to across the department. Skills and Attributes: Strong attention to detail. Analytical. Be Technical, ability to make data driven decisions using metrics and ratios to trigger reviews effectively, so we can mitigate risk real time. Accountability. Have a customer centric mindset in aligning processing and player experience. Continuous communication with the team. Keep your finger on the pulse of the business. Efficiency Continuously evaluate and identify opportunities for process improvement by being proactive. Have strong Leadership skills and continuously develop them. Organization and planning, be able to juggle multiple priorities and projects at any given time ensuring deadlines are met. Ability to work under pressure and maintain a friendly disposition. Adaptability, this is key to being on top of processing to ensure we think outside the box and keep abreast of industry standards and know our systems and their flaws. Requirements: Bachelor's Degree required, preferably in Business, Finance or related. Experience in iGaming, online sports, or banking. At least 3 years of experience in a banking & processing role. Broad knowledge of processing and merchant procedures. Proficient in Microsoft Office (Preferably Excel). Advantageous: Experience with Scrum and agile methodologies. Proficient in Power BI, Jira and Confluence. Technically aware, comfortable working with multiple IT systems, databases, and programs. Excellent written and spoken English. Salary: R35 000 R50 000 p/m with benefits.
