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Minimum Requirements:
Proven work experience as Operations Manager or similar role
Minimum three years Chemical industry related experience will be advantageous
Degree in Business, Operations Management or related field
Knowledge of organisational effectiveness and operations management
Experience budgeting and forecasting
Familiarity with business and financial principles
Excellent communication skills
Experience in Inventory Management
Experience in Staff Management
Leadership ability
Understanding of Syspro and Pastel Accounting programmes will be advantageous
Valid, unendorsed Drivers License
Skills Management Experience (Operations / Staff / General / Divisional)
MS Office (E-Mail, Word, Excel, Power Point)
Sales, Warehouse and Financial Acumen
Customer Relationship Management
Presentation / Negotiation and Sales Skills
Project Costing and Management
Root Cause Analysis & Report Writing
Competencies:
Relationship Builder
Leadership
Systematic
Attention to Detail & Accuracy
Planning & Organising
Customer Focused
Analytical Thinking - Problem Solving
Commercial Effectiveness
Business Orientated
Technical Orientated
Professional Verbal & Written Communication
KEY RESPONSIBILITIES
FINANCE AND BUSINESS MANAGEMENT:
Financial Control (Budgeting, Sales Forecasting, Project / SLA Profitability, Expense & Debtors Control)
Manage the operational budget, with high focus on cost management.
Authorize expenditure within authority levels.
Assist with operational budget inputs (resources, material handling equipment, labour, consumables, etc.)
Participate in the Monthly billing and sign off on invoicing.
Management of claims.
Human Resources Management:
(E.G. Appointments, EE, Discipline, Training, Career Planning)
Management Reporting
Implement / Review / Renew SLA agreements and maintain or improve profitability
OPERATIONAL & TECHNICAL MANAGEMENT:
Manage Technical Queries which cannot be resolved by team members.
Verify / Amend / Update and Approve the necessary SOPs to ensure effective Warehouse, Project and Client management.
Continually Improve and/or enhance technical service offerings.
Health and Safety Management, Client Compliance and overall Compliance by staff.
CLIENT MANAGEMENT, SALES AND BUSINESS DEVELOPMENT:
Communicate and meet with clients as and when required.
Managing adherence to client and service providers SLA's.
Oversee operational Service Delivery / Client Satisfaction
Check / Approve Costings and assist with quote preparation in terms of scope of works.
Investigate client complaints and prepare reports accordingly.
Prepare and manage business development plans
Expand Client base and market footprint.
HUMAN RESOURCES:
Conduct performance appraisals for all immediate sub-ordinates.
Managing absenteeism, overtime and access control.
Ensure that Company IR process is always adhered to, in addition initiate and chair disciplinary enquiries as and when required.
Identify and address training needs through the workplace skills plan received from the training department.
Ensure updates are placed on notice boards.
Motivate staff and coordinate all staff functions.
Review employee potential and growth plan - follow-up on the plans.
Encourage employee development.
Identify and assist with retaining highflyers.
RISK MANAGEMENT:
Maintain operational legal compliance.
Conduct a daily management walk-about of the facility to ensure compliance.
Convene daily operations discussions with departmental heads.
On a daily, weekly and monthly basis review stock take/cycle count reports and sign-off and report on discrepancies.
Conduct regular meetings with key suppliers in order to maintain good relationships.
Implement and maintain SLA's with key suppliers and measure compliance to SLA's on monthly basis.
Chair monthly safety meetings as and when required.
Ensure that all departments are operating at optimal levels and that customer SLA's are being adhered to.
Ensure that the operation adheres to licensing and permit requirements (Forklift licenses, Fire Marshall, etc.)
Manage and co-ordinate response to incidents on site as and when required (spills, injuries etc.)
Manage and co-ordinate emergency drills.
Ensure all incidents are reported immediately, chair incident investigations and assist with compiling the incident reports.
GENERAL:
Attend monthly management meetings and present operational performance stats.
Compile daily, weekly & monthly management reports.
Adhere to corporate governance.
Assist with achieving facility objectives, targets and operational plans.
Provide input into business continuity plan.
Prepare for internal and external audits (ISO, SHERQ, DEL, Customers).
Identify and manage continuous improvement projects.
Participate in the review of business and SHE risk assessments with action plans.
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