Operations ManagerRoles like these don't come up for grabs often…We're looking for an Operations Manager interested in seizing a unique opportunity.Our client is an industry leader in the manufacturing of fixed tilt and tracker solar tracking systems. With over 25GW of installed product, our client is making a significant impact in the mission to achieve global net-zero goals.Our ideal candidate has 5+ years of experience in process engineering, client services, operations, or a client support position. You are a natural leader and have a knack for optimizing operations and team functionality.If you are someone that values innovative engineering design, simplicity, and efficient delivery of results, apply now!Responsibilities & Desired SkillsRESPONSIBILITIESDevelop and execute strategies to deliver exceptional client service, ensuring high service quality and client satisfactionLead, oversee, and coach the client service team to achieve both individual and team performance objectivesCultivate and sustain strong relationships with key clients, understanding their needs and exceeding their expectationsManage client service contracts and agreements, ensuring adherence and timely renewalsEngage with cross-functional teams such as sales, marketing, product development, and operations to enhance client service delivery and promptly address any client-related issuesMonitor and assess client service performance metrics, generate reports, and implement strategies for continuous improvementSpearhead client service projects, including the integration of new technologies or processes to enhance service deliveryEnsure efficient processes are utilized to achieve desired outcomes within our service-oriented business areaServe as the escalation point for client queries and incidentsCoordinate and oversee specific external vendors and agenciesSKILLSInnovative approach to exploring new support channels, technologies, and best practicesStrong verbal and written communication skills, adept at conveying complex information clearly and conciselyAnalytical prowess to identify root causes of issues and implement effective solutionsProficiency with CRM systems and client support softwareExpertise in handling client escalations and conflict resolutionDemonstrated leadership qualities with a compassionate approachAbility to nurture a positive team culture and collaborate effectively with colleaguesResilience and stress management skills to thrive in demanding client support environmentsDesired Experience & QualificationEDUCATION REQUIREMENTSQualification in Engineering or Human ResourcesEXPERIENCE REQUIREMENTSSuccessful track record of 5+ years in a client-facing leadership roleExperience with managing multi-disciplinary engineering teamsProven track record in overseeing the successful implementation of large projects within the solar PV industry or renewablesPackage & RemunerationZAR800k - ZAR1.3mil CTC per annumInterested?Unfortunately we don't have the capacity to respond to everyone with the amount of applicants we receive, if you would like to stand out be sure to apply on our website by clicking HERE!Note: Only applications that come through the AltGen website will be considered.
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