Operations Manager

Requirements:Minimum of 3 years experience as a Duty Manager, as well as a minimum of 3 years experience in an Operations Management position in a 4/5 Star HotelShould be experienced within all different areas of a HotelPolite, friendly person with a strong personality that can think on their feetWell spoken and well presented individualStrong leader who have been in charge of employees beforeMust have grade 12 and be computer literatePrevious experience on Opera and Micros would be an advantageFormal hospitality degree/diploma preferableCandidate will be required to:Will be responsible for the management of the operational area in such a manner that customer satisfaction is achieved.Assist with queries and guests complaints management on duty.Effective management of all staffCreate and maintain relationship with guests.
Responsible for the management of the entire establishment in the absence of the GM