Job SummaryZeebra Junction Specialist Recruitment is seeking an experienced Operations Manager to lead the day-to-day operations of a 4/5 Star Hotel/Lodge. The ideal candidate will have a strong background in hospitality management and be able to effectively manage and oversee all departments within the lodge.Key ResponsibilitiesLeadership and ManagementManage and oversee all departments within the lodge, including food and beverage, rooms division, and front office.Lead and motivate a team of employees to achieve exceptional customer service and operational excellence.Operational Planning and ExecutionPlan and manage the day-to-day operations of the lodge, including inventory management, staff scheduling, and budgeting.Ensure the smooth operation of all lodge facilities and services, including food and beverage outlets, rooms, and amenities.Guest Experience and SatisfactionEnsure that all guests receive exceptional service and have a memorable experience at the lodge.Monitor and address any guest complaints or concerns in a timely and professional manner.Human Resources and AdministrationManage all human resources paperwork and administrative tasks for the lodge, including employee onboarding, training, and performance management.Ensure that all company policies and procedures are followed and that all employees are aware of their roles and responsibilities.Quality and ComplianceDevelop and implement quality standards and procedures to ensure that the lodge meets or exceeds customer expectations.Ensure that all lodge operations are in compliance with relevant laws, regulations, and industry standards.RequirementsEducation and ExperienceGrade 12Hotel School Diploma or similarMinimum of 3 years experience as a Senior Department Manager, GM, F&B Manager, Rooms Division, as well as a minimum of 3 years experience in an Operations Management position in a 4/5 Star Hotel/LodgeSkills and QualificationsStrong leadership and management skillsExcellent communication and interpersonal skillsAbility to work effectively in a fast-paced environmentComputer literacy and experience with Micros POS and Opera PMS systems
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