Takes full accountability to ensure that all strategic, critical & other facilities as defined by the Customer meet business as well as contractual needs.
Takes full accountability to develop the operating model (people, process, system) to the level where service can be delivered effectively and economically.
Finance: Ensure strategies, mechanisms and guidelines are developed that would govern the development & maintenance of short, medium and long term capex budgets for the associated contracts Develop FM operational budget (short & medium term) and ensure compliance thereto
2 Customer: Engage with different customer groups on a senior level to determine the associated business plan & requirements
Interpret customer business plan into FM requirements and ensure customer satisfaction to at least agreed levels Determine the impact of their requirements on existing SLA''''s and applicable agreements
3 Operations: Ensure strategies, mechanisms and guidelines are developed to understand the general business environment the customer operates in Devise communication & change management strategies to ensure implementation of culture and strategies Define key performance areas & ensure the development of KPI''''s and contract compliance activities Engage with service providers in developing their service delivery strategies Define the broad contract requirements & principles for supplier contracts (together with Supply Chain) Ensure service strategies, mechanisms and guidelines are developed to ensure service delivery to the required quality and safety standards as well as in an environmental responsible manner.
4 Growth & Development:
Determine the appropriate & desired strategy & culture required to meet the customer requirements Devise strategies to educate customer on the customer specific contract
5 Governance: Ensure strategies, mechanisms & guidelines exist to identify the applicable statutory guidelines and compliance Ensure required customer policies are identified and developed Adherence to Integrated Management System (IMS)
Education and experience:
Degree or B-Tech in Engineering / FM Qualification / Management degree (EDP, MBA or MBL advantageous)Secondary Education Matric (Senior Certificate)Valid SA Drivers License15yrs relevant working experience, 8yrs FM & maintenance engineering experience.
8yrs Senior Management experience.
Experience in CRM & Property ManagementTechnical/Core Training: Facilities Management, General Building Maintenance, People Management, Supply Chain, Procurement (especially Strategic Sourcing), Negotiation Skills, Commercial, Contract & Vendor Management, General knowledge in Finance, Law & AuditingIT: MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledgeStatutory Requirements: OHS Act, ISO 9001 Quality Management & Risk Management Systems
Salary - R1 - 1.3 mill pa CTC