Reference: JHB009170-CP-12633_Operations Engineer - Global Payment Platform (Advanced)Location: GautengContract Term: ASAP - 31 December 2026Duties & ResponsibilitiesESSENTIAL SKILLS REQUIREMENTS:Specific Technical / Functional skills:Finance/Accounting understanding to assist with problem resolutionUnderstanding of operations processesInformatics understanding to resolve problems related to data flow between various systems & middlewareCapability to improve on current processes where requiredStrong analytical and problem-solving skills with a high attention to detailAny additional responsibilities assigned in the Agile Working Model (AWM) CharterADVANTAGEOUS SKILLS REQUIREMENTS:German Speaking (Advantageous)DEVOPS (advantageous)Confluence and Jira (advantageous)Ownership mentality, willingness to take over responsibility and drive topicsWillingness to deal with (talk to) our global customers (due to the global exposure language barriers might exist)Above board work ethics – this is of utmost importanceOpen and pro-active communication across teamsAbility to understand complex work environmentsFlexibility to take up different tasks in the feature teamFlexibility to work weekends and after hours in a shift scheduleIT experience delivering operations support servicesSoft Skills:Problem solving capabilitiesAbility to work as part of a teamAbility to work interdependently as well as independently and to submit deliverables on time and with excellent qualityExcellent interpersonal and organisational skills with the ability to communicate effectively (both verbally and in writing) with both technical and non-technical colleagues / usersStrong ability to understand and interpret business needs and requirements with an aptitude to move concepts through to proposal and successful implementationAbove-board work ethicsFlexibility to take up different tasks in the projectAbility and willingness to coach and give training to fellow colleagues and users when requiredWilling and able to travel internationallyWHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?Relevant IT / Business Degree3 - 5 years' experienceWHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?Take over operations activities in an SAP environment (Treasury, Banking, Cash Management, In-House Cash, Multi-Banking-Connectivity)Work rotation spans over morning, evening, and weekend shifts, also on public holidaysWorking knowledge of and understanding of the business processes for developing, and testing SAP functions associated with financial operations.Provide general assistance to the Operations team and end usersAdhere to the PIC processes (Problem, Incident & Change Management)Perform daily operations tasks and end user supportCreation of pertinent test documentationEnable end user knowledge transfer and trainingWork closely with other functional consultants, developers, product owners and various global stakeholders in a bigger feature teamBack-out PlanningBusiness Continuity Management (BCM)Change Management (CM)Cut-over PlanningFall-back PlanningIncident Management (IM)IT Service Management (ITSM)OPS Advanced TrainingOPS Basic TrainingProblem Management (PM)Release PlanningStart Up Management (SUM)System MonitoringTechnical Continuity Management (TCM)
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