MTN is the most valuable African brand on the continent, the 4th biggest business in Africa and the 7th biggest Telco in the world. This means that the depth and breadth of opportunities are endless and career defining as they transition from being a Telecommunication company into a Future Fit Technology company. We're looking for high performance talent that wants to take the next, big step in their career and do definitive and deeply meaningful work that will undoubtedly be seen by over 65 million South Africans.We are a highly entrepreneurial and opportunity focused company who want to be the most desired creative company on the African continent and beyond. To achieve this, we set out to inspire our people and define ourselves as a Group with one powerful orientation at our core: WE BOLDLY GO. These few words serve as both an invitation and challenge to all our people to always do the BOLD thing, together. The idea that, in the face of considerable challenges & change, we would be daring enough to do something audacious. Challenge yourself. Be bold. Join us.We believe that "the people with the best people win" and as such, are looking for a dynamic Operations Director to join our JHB agency and be part of this audacious vision.To this end we are looking for the following:CORE QUALITIES:A PROFOUND SIMPLIFIER : You clarify and articulate the fundamental root problems and then bring order and clarity by distilling them down to the only possible words, in the only possible order, into one clear, compelling story.A CLEAR THINKER : You are fuelled by an innate curiosity and approach problems by looking beyond the expected places, taking lateral leaps in thinking, and ultimately solving problems in an inspiring and quicker way.AN INTENSE COLLABORATOR : You work closely with the other members of the team and partners, in a way that is open source, positive and that connects the dots consistently with everyone to bring them along on the journey.A FEARLESS DOER : You go all-in on getting things done, without ego, and with complete ownership of tasks from the day-to-day process to a very clear plan that puts us on the front foot. A GENEROSITY OF SPIRIT : Your way is to always find, the kind way. Highly collaborative with the intention to always build and not break. Kindness doesn't mean weakness.It's about finding constructive ways of solving problems, developing open, trusted & enduring relationships.CORE DELIVERABLES:TEAM LEADERSHIP AND DEVELOPMENT:Lead, mentor, and develop the operations, traffic, QA & DTP teams.Foster a culture of continuous improvement and innovation.Conduct performance evaluations and provide feedback.STRATEGIC PLANNING:Contribute to the development of long-term operational strategies.Align operational goals with the agency's overall business objectives.Identify and mitigate operational risks.TECHNOLOGY INTEGRATION:Evaluate and embed new technologies to improve operational efficiency.Ensure seamless integration of technology within existing processes.Stay updated with industry trends and advancements.PROJECT MANAGEMENT:Lead cross-functional teams to deliver operational projects on time and within budget.Implement project management tools and methodologies.Track project progress and report on key performance indicators (KPIs).RESOURCE MANAGEMENT:Oversee allocation and utilization of resources (human, financial, and technological) to ensure on time and in full delivery.Ensure optimal staffing levels to ensure efficient delivery.PROCESS OPTIMIZATION:Analyse current workflows and identify areas for improvement.Implement streamlined processes to enhance efficiency and productivity.Develop and maintain Standard Operating Procedures (SOPs).QUALITY ASSURANCE:Establish quality control standards and ensure compliance.Conduct regular audits and reviews to maintain high-quality deliverables.Address and resolve any operational issues promptly.REPORTING AND ANALYTICS:Generate regular reports on operational performance.Use data analytics to drive decision-making and process improvements.INTEGRATION:Integrating the various disciplines across the different group companies to ensure a fully integrated solution to the client. 4 MUST-HAVES:A proven and successful track record of a minimum of 7 years in a strategic operational role, working with large interdependent teams.A proven track record of implementing best practice Workflow Tools & TechnologiesA proven ability to understand financial metrics to ensure growth of profitable Business Units and the overall Company.An extremely high EQ & low ego to work with & across both Cape Town and Johannesburg campuses in a highly collaborative way. If this incredible opportunity excites you, please apply!Challenge yourselfBe boldJoin us
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