Hospitality and Outdoor - New Vacancy - Operations Director
Gauteng or Cape Town Based - Hospitality Group - Hotel and Safari Lodges
Minimum Requirements
Bachelor's degree or higher, ideally in Operations, Business Related or Hospitality
3 years+ work experience as a Group Operations Director/Manager - Essential
Strong Budgeting and Forecasting skills
Product Development
Strategic Planning
Good Employee Relations and focused on company culture
Passion for training and coaching
Will be required to travel extensively
Description (Summary)
Establish the annual Company Business Plan, Operating Budget and Capital Budget and presentation to the Head Office for approval
Allocate funds and authorize expenditures in line with the Company's budget, goals, and objectives
Develop and maintain a qualified, cohesive management team
Protect the Company's license to operate by ensuring adherence to all laws and legal requirements
Utilize considerable independent judgment in decisions that influence Hotel/Lodge Operations
Ensure that all operational departments are maximizing revenue and profit potential, whilst minimizing expenditure
Ensure that operational expenses adhere to budget guidelines
Leverage resources to incorporate best practices and deliver exceptional guest service on a cost-effective basis
Coordinate with property General Managers in all facets of their hotel's operations
Be knowledgeable on brand standards
Ensure full HR compliance/policies/procedures, adhering to local, state, and federal laws
Oversee selection and performance of vendor services, including preparation of requests for proposal and service agreements; monitor vendor performance against service level agreements
Develop and control operational budgets to promote profitability and ensure the company has all the resources required to meet its objectives within agreed financial parameters
Oversee purchasing to ensure that the company has the goods and services required for production purposes within agreed costs and quality standards and at the right times
Evaluate overall company performance by gathering, analyzing, and interpreting data and metrics
Direct and oversee operations staff to ensure that they are motivated and trained to carry out their responsibilities to the required standard
Gather feedback from customers or prospects and share with internal teams
Maintain working relationships with the General Managers and Directors to ensure effective coordination of all company activities in support of corporate objectives
Act as the company's main adviser on all issues relating to operational functions and keep abreast of latest developments to ensure that the company maintains its competitive position
Set and ensure that the Hotel teams are aware of the performance indicators which are used in measuring the effectiveness of the Department
Produce reports as required by the Hotels and Head Office
Visit key clients and prospective key clients and attend workshops and tradeshows as required
Package on offer
Highly negotiable for the right candidate
Starting Date: October/November 2024
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