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Operations Coordinator POSITION SNAPSHOT Type of work: On site
Type of contract: Open-ended/permanent
Full/Part Time: Full time
Location: Kathu, ZA
POSITION DESCRIPTION Job Title Operations Coordinator The Person The person will ideally lead by example, capable of working with and supervising tyre fitters, be capable of performing some administrative duties, appreciate their role in delivering customer service, possess common sense and initiative, demonstrate a willingness to learn and develop their managerial skills and knowledge.
Qualifications & Experience Grade 12 National Certificate A valid and appropriate light vehicle driver's licence (South African Code 08) Good communication skills and customer service skills
Ability to work for extended hours and physically fit Sound understanding of the working mechanism of the tools or the machinery they are handling Look after the maintenance of the equipment Expert written communication skills, good supervisory skills and ability to pay attention to the details Experience in the OTR / TBR tyre fitting industry as a supervisor or similar leadership role. Preferred: Coaching and mentoring certificate 2 Years supervisory experience (Minimum) Reports to Branch Manager Duties The following is a general list of tasks that a Operations Coordinator is required to perform. The Company may add to or vary these duties from time to time provided the variation is reasonable having regard to the employee's skills, competence and training.
Ensure that customer / sales representative instructions are met to reduce any tyre related downtime with regards to fitments, transport etc. Ensure that tyre fitters comply with Otraco Management System (OMS) policies, procedures and instructions Lead tyre fitters to perform tyre fitting and workshop maintenance tasks in the most efficient, safe and cost effective manner Perform corrective action requests from auditors Check that data critical to operating systems (SAP/Donesafe/ONTrack etc) is provided accurately and on time. Lead the tyre fitters in performing equipment calibration procedures according to the OMS. Perform client Rim and Tyre inspections and determine if components should be scrapped, repaired or remain in service at branch level. Oversee on a regular basis the Mount and strip any type of tyre and wheel/rim assembly according to procedures. Ensure tyres and tubes are repaired according to procedures, provide advice where required. Ensure safe operation of forklifts and tyre handlers according to procedures. Lead tyre fitters in maintaining tyre operating pressures in accordance with site specifications. Lead tyre fitters in maintaining a high quality of service to the client. Present himself in a condition fit to perform his duties, Perform assessment of subordinates to analyse competence / gaps in training (i.e. Planned Task Observation). Safety Branch coordinators are required to:
Induct new personnel, site visitors into the workplace. Ensure that all personnel work safely and follow Occupational Health and Safety Procedures. Ensure that all personnel comply with site "lock out" / "tag out" procedures Investigate hazards, unsafe work conditions and equipment reported and take action to eliminate or reduce the risk to acceptable levels. Investigate and report all incidents and injuries immediately and according to procedures. Comply with applicable instructions documented in the OMS Safety Plan. Ensure that employees use and maintain Person Protective Equipment according to procedures. Ensure that employees perform vehicle pre-start checks according to procedures. Promote workplace safety by participating in meetings and conducting inspections to improve safety in the workplace and document accordingly. Ensure that incident notices and safety information is communicated to all employees. Perform as required a Job Hazard Analysis and take control actions to reduce the risk of injury or damage to equipment. Perform Planned Task Observations and report deviations. Ensure that corrective actions are performed. Maintain and review Safe Work Procedures / Otraco Best Practice Procedures and ensure they are understood and used by all tyre fitters Comply with the site emergency evacuation procedures. Indications of Achievement Demonstrated ability to support new employees Demonstrated commitment to clients Demonstrated ability to work as a team member Maintain health, safety and housekeeping within the internal environment Ensures all work procedures are carried out in accordance with safety standards and safety practices Demonstrate an awareness of customer care. Demonstrate knowledge of use and care of PPE Complete additional in-house training as required Complete additional external training as required Complete compulsory and additional site specific training as required Completed coaching and mentoring course Completed deliver service to customer course Completed contribute to quality work outcomes course MORE INFORMATIONAll applications will be reviewed. Our Recruitment team will contact the suitable applicants for the next step of the recruitment process.
We are looking forward to hearing from you! DISCLAIMERDiversity and inclusion are a central part of Bridgestone EMEA's values at the highest level. This is key for our people to show a passion for excellence for improving society connected to the world in which we live. Our commitment to diversity, is linked to our founders mission of 'Serving Society with Superior Quality', which is essential in shaping and creating the organization, serving all people, respectfully, connected to our business. We recognize that everyone is different and that attracting, developing and retaining our employees will create a sustainable working environment which is essential to our success. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate in particular on grounds of gender, marital status, race, ethnic origin, color, nationality, national origin, disability, sexual orientation, religion or age.
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