VACANCY – BREAKDOWN & REPAIR SUPERVISORThe employer is a prominent and stable Air Conditioning and Ventilation Company actively involved in diverse projects across Commercial, Residential, Industrial, and Retail sectors.Location: Germiston, JohannesburgSalary: R15 – R17K / month (experience dependent)KNOWLEDGE, SKILLS, AND REQUIREMENTS:MatricOwn transportSome financial experience i.e. invoicing/debtors/creditors would be an advantageMinimum 2 - 3 years' experience managing staff (advantage)Ability to work independently and in a high-pressure environment.Basic to Intermediate Microsoft Office skills, Outlook, Word, and specifically Excel.High attention to detailAbility to multitask.Performance driven, ability to plan, organize and put into action.Strong and professional verbal and written communicationExcellent administrative and organization skillsEffective planning and time managementKnowledge of HVAC industry would be an advantage.RESPONSIBILITIES:DailyManage and control Technicians and Technical Assistants daily schedule and tasksManage and control daily customer breakdown schedule.Customers are kept notified telephonically and via email in advance and 1 day before scheduled work. Always maintain professional customer etiquetteTechnical teams' productivity and consumable usage is monitored and managed to be as cost-effective as possible to achieve a minimum of 35% GP.Van stocks are monitored so that no shortages occur.Manage and control accurate record/database of all Breakdown customers.Department administration is accurately and legibly maintained.Breakdown and Repair job cards are accurately recorded, completed and invoicing is captured in line with financial deadlines.Check accuracy of costings via Operational System from applicable/completed job card recording consumables, parts/spares/labour etc. and that the applicable mark-up has been applied.Check allocations of van stock/materials used/labour etc. is accurately recorded from completed job card via Operational SystemEnsure cards are completed comprehensively unit/site/fault finding/actions taken etc. and any other relevant information.All invoiced jobs to be closed either on the same day of invoicing or latest the following working day.Manage and control communication with sub-contractors so that breakdowns/repairs/installations/services are logged correctly to ensure costs and mark-ups are applied correctly and accurately and customers notified timeously.Email suppliers for quotes on spares and parts required and generate accurate detailed quote with the applicable mark-ups and email to customers.Follow up on quotes sent within 24-hours of quotes being sent to customer. Quotes exceeding 72-hour to be emailed to Breakdowns HOD to follow up with customer.Manage and control invoicing on breakdowns and ensure that completed paperwork for invoicing is submitted by 13h00 daily to Creditors DepartmentMonthlyFollow up on sent quotes with customers and delete quotes older than three monthsEnsure month end invoice submission due by 12h30 on first working day of new monthOpen jobs not invoiced, processed with reasons from previous month at month endCheck technicians fuel consumption on receipt of report from Debtors departmentCheck and balance month end turnoversAll payroll related paperwork to be sent up to HR as processed with the last submission being the 20th of each month.GeneralEffectively manage breakdowns/admin personnel so that a high degree of customer service is maintained along with high service productivity and efficiency. Any non-conformance of company policies/procedures by breakdowns/admin teams is brought to the attention of HODMaintains a level of efficiency, due diligence and respect for fellow staff members at all times to maintain an effective, productive, professional and pleasant work environment.Effective planning and time managementOperational system and manual administration is maintained accurately and up to date at all timesAnd any other task necessary for the conduct of the employer's business, as the employer may from time to time direct. A separate schedule determining the day-to-day tasks of the employee may be handed to the employee in the course of employment.Package & Remuneration
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