OPERATIONS DEPARTMENT MANAGER | HERMANUSR220,000.00 R250,000.00 COST TO COST PER ANNUM Our client, a retail "giant" multinational group, are looking for Operations Department Manager for their stores across various regions. MAIN JOB PURPOSE Ensure compliance and effective store operations to support the internal and external customers to achieve business strategy. KEY OUTCOMES Engage stakeholders and manage adherence to Service Level Agreement (SLA) where applicable Ensure self-audits are conducted against operations requirementsMonitor and manage the productivity of service providers as per the SLAMaintain hygiene, health and safety disciplines through the SLA of contractors and Joint Ventures (JVs)Complete and monitor service provider scorecards as per the SLA (Blitz's, security, cleaning, C&GM)Engage with relevant stakeholders regarding operational matters (Regional, Divisional Operations and Head Office)Liaise with Centre Management and maintenance contractors regarding maintenance issues where applicable (security, safety, parking, electricity and water, plumbing etc.) Manage shrinkage and implement key in-store processes Ensure compliance with the Consumer Protection ActEnsure implementation and action outcomes as per shrinkage plansAnalyse high/out of tolerance shrinkage lines and develop and implement action plansEnsure effective implementation through red flag processes - formulate action plans, implement and follow up (self-assessment of all compliance processes)Support store manager in facilitating and driving shrinkage committee meetingsManage access control within the storeEnsure that receiving and stockroom processes are adhered to as per policyEnsure compliance with Occupational Health and Safety Act (OHASA) and operations processes Ensure exceptional customer service at all touch points Ensure efficient shopkeeping and house-keeping disciplinesManage customer interactions, complaints and requests Drive and maintain legal compliance Implement, update and display all of the relevant OHASA documents as per requirements (e.g. music license, wine license etc.)Ensure all relevant OHASA appointments are in place (e.g. 16.1 and 16.2) and ensure the availability and training of health and safety reps, First Aiders and Fire FightersEnsure employees are trained in emergency procedures as per legal requirementsEnsure all incidents and accidents are recorded and acted as per policy (e.g. site rep) Manage equipment and the end-to-end stock movement processes in the store Engage with the Distribution Centre regarding stock-related issuesEffective management and handling of stock and equipment throughout the value chainEnsure stock accuracy through counts processes and inventory adjustmentsDrive and control replenishment from the stockroom and holding areas to the floor to mitigate riskEnsure end-to-end receiving processes are adhered toEnsure the ordering and control of consumables and equipment within allocated budgetEffective integration with store teamsDrive productivity to ensure stock is received, segregated, packed and distributed as per policyEffective utilisation of space in the stockroom, back areas and staging areas (e.g. Never out of Stock (NOOS) and Key Value Line (KVL)) Drive sales and stock management to maximize business profitability Ensure stock integrity by adhering to correct stock management processes (e.g. red flag processes, NOOS, Temporarily Out of Stock (TOOS), shop-keeping disciplines and In-store Now (ISN)) Enforce and maintain store operational policies, procedures and processes Implement store policies, procedures and processes with regards to:Apply key control and access control measures in storeEnsure cash-in-transit processes are adhered toEnsure out of hours visitsManage the business as part of red flag processes. Check if it is still required to be doneEnsure CCTV footage is reviewed and action findingsEnsure compliance checks are completedExpense control Adhere to store processesComply with OHASA and legal requirements (including hygiene audits)Ensure compliance to internal controls (e.g. access and keys)Assist with commercial and operational duties (e.g. weekends, days off and power hour)Communicate and train employees and contractors on store operational policiesEnsure effective resource/workforce planning and management in line with legislation and people policies Lead, develop and retain staff Manage the end-to-end People processes (attract, develop, retain)Drive and manage the Integrated Performance Management processesDevelop and coach the teamEnsure consistent engagement with the team (e.g. Lets Talk) KEY COMPETENCIES Planning and OrganisingDetail OrientationCustomer Service OrientationResilienceAnalytical ThinkingDecision Making MINIMUM ROLE REQUIREMENTS Entry Requirement: Grade 11 or NQF3 completed, and Grade 12 will be advantageousRetail and or Business Management Diploma would be advantages2-5 years role experience as a Operations Department Manager in RetailRetail experience highly advantagesTeam Management would be advantagesLeadership and Management experience would be advantageousAbility to work shifts that meet operational requirements