Local Division Manager, Motion Services - South Africa and Sub-Sahara Markets At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story. This position reports to:
Lead Business Area Manager
Your role and responsibilities:
In this role, you will have the opportunity to implement the service strategy and drive service growth at the respective unit level. Each day, you will lead the Service organization and be responsible for the P&L to achieve performance targets and to optimize the utilization of Service resources. You will also showcase your expertise by running the day-to-day service business to ensure profitable growth and improvement of service productivity. The work model for the role is Hybrid. This role is contributing to the Motion Business in Longmeadow. You will be mainly accountable for:Creating and driving implementation of service strategy as a member of the management team.Ensuring that strategic plans are implemented consistently in the service organization through collaboration with other businesses.Executing service and sales channel strategy within their own area of responsibility.Implementing productized service offerings and materials for marketing purposes and investing in service sales to increase market penetration.Driving consistent development of processes and practices based on customer feedback (Net Promoter Score - NPS).Ensuring customer focus, understanding of sense of urgency and care in their own area of responsibility.Driving, implementing, reporting, and monitoring performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).Running the day-to-day service business to ensure profitable growth and improvement of service productivity.Implementing agreed delivery and performance standards to ensure consistency in quality and customer satisfaction.Investing in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction.Driving continuous improvement culture and the implementation of improvements to achieve service excellence and increase profitability in their own area of responsibility.Defining, supporting, and implementing the optimum Go-To-Market strategy in full coordination with other divisions and business and in alignment with Motion Manager for the best interest of ABB.Driving, leading, and implementing customer-led collaboration models to drive growth, serve the customers the way they wish to be served and maximize efficiency on the way we operate in alignment and collaboration with the right stakeholders in the business.Defining and implementing our capability development and capacity building blueprints in alignment with local stakeholders to ensure the unit is 'future ready'.Unlocking the full potential of the business organization in alignment and collaboration with the right stakeholders in the unit. Qualifications for the role: Bachelor's Degree in Electrical, Electronics or Industrial Engineering.Minimum 10 years experience with proven track record in leadership positions with Profit & Loss responsibility.Strategic Planning & Execution to drive business growth.Strong background in Service business and ability to lead Service operations, inclusive leadership skills.Experience in performance management, for sizable and diverse teams and growth mindset and ability to lead such teams in challenging conditions.Experience in multinational organizations and multi-cultural business environment, background in automation and motion business, excellent market knowledge, and sharp business development.Collaborative and inclusive leadership style in thinking and acting.Growth mindset and strategic thinking.Proven track record of solid and excellent market knowledge.People Management Skills - ability to develop people to the best of their ability.Fluency in English language is mandatory.Preference will be given to employment equity candidates. More about us:
We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
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