We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: To see what life at Capitec is all about and complete a short assessment, please click here!Once you have completed the above finalize your application by clicking apply belowResponsibilitiesTo process, investigate and resolve customer complaints and queries in an efficient mannerTo provide a high level of service and improve the customer experience for Rental Finance customersProcessing and managing of special daily debit ordersExperienceMinimum: 2 years' experience in a complaint/query resolution capacityCustomer care and service protocol (including telephone query resolution etiquette)Ideal: 2+ years banking experience, in a complaint/query resolution capacityCustomer service experience and administration in a Business Services environmentExposure to BaNCS, Debit Card (Postilian), Credit Card systems (CQLS) advantageousQualifications (Minimum)Grade 12 National Certificate / VocationalQualifications (Ideal or Preferred)Certification in CommunicationKnowledgeMinimum: Knowledge of banking productsIdeal: Call centre processes, systems and procedures.Understanding of business services and banking productsGood understanding of the entire MBL product and service rangeSkillsCommunications SkillsAttention to DetailInterpersonal & Relationship management SkillsConditions of EmploymentClear criminal and credit recordWilling to work regular shifts or weekends or rotational standbysCapitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals. Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06
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