Officer- Customer Liaison (Level 2)

Business Segment: Personal & Private Banking
To provide a proficient reception function and create a positive introduction for the customer by putting them at ease, identifying their specific requirements, and directing customers to the appropriate department. To identify customer's digital banking requirements and to efficiently and cost-effectively fulfill these, while managing the risks associated with migrating new and existing customers to alternative self-servicing and/or digital channels.
QualificationsMinimum Qualifications Type of Qualification: NQF Level 5
Field of Study: FAIS Accredited
Experience RequiredPersonal and Business Banking Experience Required: 1-2 years
Customer Service Experience Additional InformationGenerating IdeasExploring PossibilitiesExamining InformationInterpreting DataInteracting with PeopleMaking DecisionsTeam WorkingFollowing ProceduresUpholding StandardsVerbal CommunicationBanking Process & ProceduresCompliance
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