Our client in the Insurance industry is looking for an Office Manager to manage and oversee branch administration and support to sales.Key responsibilitiesTravelling will be required to the various offices (Mthatha, Queenstown, Lusikisiki, King Williams Town)Manage all client liaison and sales support in the branch officesManage the service delivery to external and internal clients (TCF)Handle and report complaints effectively (TCF)Manage compliance and effectiveness of client service levels (TCF)Monitor the quality of all client services administration towards sales (TCF)Assist sales to ensure that sales targets are achievedManagement, adherence and control of client survey (TCF)Management of business retentionManage new business policy administrationOversee efficiency & accuracy of data capturing (TCF)Oversee compliance of quality assurance on all new business processes (TCF)Oversee Tick off procedures and policies (TCF)Manage claims administrationReview claims to ensure that personnel have processed it promptly, and made notes on the system (TCF)Maintain that claims procedures are adhered to (TCF)Follow procedures on storage of claims documentation (TCF)Management of budgetary controlManage branch office expenses within budgetary constraintsPlan and develop methods and procedures to lower operational expensesManage the purchasing, inventory stocks and suppliesReport on Branch Office OperationsSubmit report on monthly administration activity on daily functioning of the offices, challengesProvide weekly stats to Sales on outstanding correspondence on new businessOversee the submission of claims registersManagement of logisticsEnsure branch offices adhere to the corporate identityEnsure offices are well maintainedLiaise with facilities department for any maintenance related issuesResponsible for compliance and TCFAdhere to company policies and procedures, code of conduct in accordance with FSB and regulatory requirementsCoach staff on relevant legislation and industry principlesCoach staff on relevant business rules, policies, procedures (Assupol, CNS, Kestrel and PL)Comply with FAIS requirementsSupervise employee representative when rendering services under supervisionSubmit supervision evidence to HR on a monthly basisMentor and train supervisee to ensure that they have a proper understanding of productsObserve meetings between employee and clientsManagement of staffAudit and control of attendance registersManage staff leaveMonitor and review staff performance monthly and bi-yearly (TCF)Manage branch operations effectivelyResponsible for training, development and ongoing coaching of staffComply with disciplinary and grievance proceduresManagement of updating IT programsManagement of the integration processCompliance of cross integration of policies and procedures amongst branch office staff (Assupol, CNS, PL, Kestrel)RequirementsDegree: Business ManagementRE 5 (Representatives)Recognised qualification as per the FSB list of recognised qualifications4 Years' Experience in the Insurance Industry;3 years in ManagementExperience in Category A, B, C and Retail BenefitsLegislation - FAIS, FICA, FSB, NCA, LTIA, PPRLife Insurance Industry - Category 1 (A,B,C)Assupol StatuteHR Legislation - Code of Conduct; BCEA, LRA, Disciplinary Codes, EESend your CV and latest pay slip to ****** Recruitment and Tempswww.aaaa.co.zaPosted 2024-03-10
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