Office Angels are currently recruiting for an Office Administrator for our client based in Crowthorne.Role: Office Administrator - PermanentLocation: CrowthorneHourly Rate: £15 per hourFlexible working week: Choose between a 4-day week (8am-6pm) or a 5-day week (9am-5pm) to achieve a healthy work-life balance. Hybrid working is also offered.The Role:Our client is a small but established and dynamic plumbing and heating company who are looking for a proactive Office Administrator to join their team. This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about delivering excellent service to our valued customers.Key Responsibilities:Invoicing and Quoting: You will be responsible for raising invoices for completed jobs by carefully understanding, interpreting, and converting engineers' reports. Additionally, you will write up quotations based on engineers' estimates.Job Scheduling: As the Office Administrator, you will play a crucial role in organising jobs to optimise business efficiency while ensuring high levels of customer satisfaction. You will schedule jobs for the engineers and make sure all necessary arrangements are in place.Customer Service: The first point of contact for incoming phone calls, handling customer enquiries with professionalism and politeness. Additionally, you will respond promptly to email enquiries and book appointments.Ordering Materials: Efficiently sourcing and ordering materials from suppliers. You will be responsible for prioritising cost-effective options for the business.Administrative Support: Your role will also involve handling general office administration tasks, such as chasing late payments and renewing cover plans. You will send out service reminders and manage other office duties as needed.Customer Communication: Managing client communication for ongoing cover plans, sending service reminders, and following up on outstanding payments will also be part of your responsibilities.The Ideal Candidate:We are looking for someone with competent computer skills, a professional email and telephone manner, and preferably some experience working in an office environment. Familiarity with using a field management system is a bonus but not essential.If you are organised, efficient, and ready to take on a varied role in a growing company, we'd love to hear from you! Join our client and be part of their dedicated team committed to providing a high-quality service to their customers.
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