Odin Education: Content And Technical Support Agent

Job title : Odin Education: Content and Technical Support Agent
Job Location : Eastern Cape, Port Elizabeth

Deadline : December 19, 2024

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Basic Requirements: Formal Tertiary education: Grade 12 or equivalent Diploma or degree in Education would be advantageous
Experience: Previous experience in a call centre, customer service, or technical support role is preferred Familiarity with educational platforms or e-learning environments is an asset Experience working with primary and high school learners is highly desirable.
Skills: Placed full time at a secondary school/facility Strong verbal and written communication skills in English (additional languages IsiXhosa or IsiZulu) Ability to explain complex concepts in simple, learner-friendly language Proficiency in using computers and online learning platforms Strong organizational and multitasking skills in a fast-paced environment.
Knowledge: Basic understanding of primary and high school educational content across various subjects Knowledge of common technical issues related to online learning (e.g., connectivity, platform navigation) Familiarity with ticketing platforms is advantageous.

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