Ocean Freight Imports Controller
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
Global Forwarding Freight – South Africa has an opening for an Ocean Freight Imports Controller where you will co-ordinate, control, plan and manage all aspects within the Import and Cross Trade procedure. The Customer Relations Controller is a vital link within the supply chain process and must have extensive knowledge on both local and destination requirements. Join us now in connecting people and improving lives.
In this Ocean Freight Imports Controller position
You will receive estimate requests from clients and check Ocean Freight (freight charges) in Cargo sphere - CW1 and/or Quote shop.
You will request rates from origin station, process estimates for customers, including dangerous goods and executing the shipments.
You will send estimates to customers as required and follow-up with customers.
You would request SLI from customers if estimates are approved and contact origin station via quick bookings.
You will arrange collection with origin station and instruct origin to book with co-loader/carrier based on the SLI/SI.
You will receive booking confirmation from origin station within 48 hours and send to clients.
You will, once draft bill of lading is received from origin, 2 days before ETD quality check, send to customer for quality check then submit approval to origin.
You will register shipment on internal system CW1 for Cross Trade files.
You will request commercial invoice from customers that must be used for Import certificate application ECTN/BSC/CNCA after BOL has been approved.
You will quality check ETA details provided by origin station with shipping line ETA details, a continuous process throughout the shipment life.
You will in case of any discrepancies inquire with origin station via OI.
You will send out status/tracking reports to customers, origin, and destination.
You will, once all drafts are approved, send SOB/pre alerts to customer/destination offices/local customer.
You will assign shipments off the LOT to your CW1 profile.
You will invoice shipment based on estimate or rate agreements/process billing to local customer and/or bill back to origin station.
You will update mandatory milestones CW1 completely and within the specified timelines.
You will contact customers and assist them with all queries including lanes that are not being handled by DGF ZA.
You will co-ordinate movement of cargo within required/stipulated time frames in order to meet customer needs.
You will create/confirm transport order to ensure delivery of shipment to final customer.
You will ensure that all local import deliveries are routed via Saloodo as applicable.
You will ensure that all 40' JHB deliveries are returned to port at the agreed transporter rates.
You will ensure all customs clearances are followed up with customers and processed prior to ETA if all docs are on hand.
You will ensure release is taken from co-loader/carrier in time, to avoid storage and detention.
You will develop and maintain relationships with suppliers and customers.
You will support customer service/key account management and sales in incident and exception management.
You will initiate and address all OI's and CCM's within the defined timelines.
You will address all financial exception management reports within given deadlines, i.e., sick files/role 3/unbilled/mishandling tracker etc.
You will participate within the department with regards to industry or regulation changes.
You will support operations and team leader with the implementation of new/change of systems, directives, and distribution of information to staff.
You will be communicating with top management from DHL origin and destination, suppliers, consignees, shippers, CSI, sales for specific customers.
You will understand origin and destination rules and regulations for African countries.
You will update SOP for any new requirements for African countries.
You will align Ocean Cross Trade process with origin and destination office.
Now, here's what we need from you
Must have a Matric.
Minimum 3 – 5 years' experience in Ocean Freight.
We offer:
Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
Possible further career development.
Competitive salary.
Why join DHL Global Forwarding?
We are part of DHL Group, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at DHL Careers.
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:
The largest global network with more than ~30,000 passionate employees.
The most efficient processes and fastest response times.
The best solutions and best customer service.
Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results.
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility.
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Work Authorization
DHL Global Forwarding will only employ those who are legally authorized to work in South Africa. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.
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