Job Ref: DOM1264
Branch: Hampton by Hilton, London City
Location: Hampton by Hilton, London City, London (East)
Salary/Benefits: Competitive Salary + Incentives + Company Benefits
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 08/08/2024
Closing date: 10/09/2024
Dominus Group, the London-based property developer and investment group, is looking for a Guest Services Agent - Front Office Nights to join their site, Hampton by Hilton London City, in the historic Aldgate.
The hotel is a stone's throw from Old Spitalfields Market, sandwiched between Shoreditch and the City, London's historic business district. Plans will revitalise the 1960s building with features that complement the surrounding historic architecture.
What we offer:
Competitive salary with upsell scheme
Friendly, people-focused team
Development opportunity across the Dominus hotels portfolio, including several Marriott and Hilton brands
Pension
Staff rate across all Hilton brands and across the Dominus hotel portfolio
Staff events and recognition schemes
About the role:
The moment a guest steps into one of our hotels, whether it be day or night, they walk into a genuinely memorable experience. You'll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience, you'll also create the warm atmosphere that makes our guests feel at home in any location.
Some of the duties you'll undertake in this varied role include: telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead as well as assisting other Guest Services Agents in operating and preparing food to local food safety laws and to Hampton by Hilton specifications, ensuring our guests have a memorable dining experience. Ensuring food and beverage procedures and standards are adhered to and comply with local and hotel licensing laws.
You'll also be responsible for the security of the hotel and its guests overnight, as well as completing a number of administrative and preparation duties. This could include night security checks around the hotel, room service from our night menu, setting up of service areas (such as breakfast, or conference and banqueting), and basic cleaning tasks. You'll also handle cash/credit transactions and complete/support in completing cash/card reconciliation for the hotel.
About you:
Previous reception and night working experience ideally within a hotel environment
Experience with OnQ PMS is advantageous
Excellent written and spoken communication skills
Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
High attention to detail and accuracy – great at managing one's own time
Ability to work well under your own initiative
If you would like to join a people-focused team in a unique hotel, please do get in touch! We look forward to hearing from you.
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