Hotel in Camps Bay dedicated and experienced Hotel Night Manager to oversee the operations of our hotel during the night shift. The ideal candidate will be responsible for ensuring the safety and comfort of our guests, managing the night staff, and handling any issues that arise during the night. This role requires a strong leader with excellent problem-solving skills, a keen eye for detail, and the ability to remain calm under pressure. The Hotel Night Manager will be the main point of contact for guests during the night and will need to provide exceptional customer service.
Oversee all hotel operations during the night shift.
Manage and support night staff, including front desk agents and security personnel.
Handle guest check-ins and check-outs efficiently.
Resolve guest complaints and issues promptly and professionally.
Ensure the safety and security of guests and staff.
Monitor and manage hotel occupancy and room availability.
Coordinate with housekeeping and maintenance departments for any urgent needs.
Prepare and distribute daily reports to management.
Conduct regular inspections of the property to ensure cleanliness and safety.
Ensure compliance with all hotel policies and procedures.
Assist with emergency situations and provide first aid if necessary.
Manage financial transactions and reconcile accounts at the end of the shift.
Maintain a high level of customer service and guest satisfaction.
Train and mentor new night staff members.
Handle special requests and VIP guests with care and attention.
Monitor and manage energy usage and cost-saving measures.
Ensure all night staff adhere to uniform and grooming standards.
Coordinate with local law enforcement and emergency services as needed.
Maintain accurate records of incidents and guest interactions.
Assist with other duties as assigned by hotel management.
Requirements
Previous experience in hotel management or a similar role.
High school diploma or equivalent; a degree in hospitality management is preferred.
Strong leadership and team management skills.
Excellent problem-solving and decision-making abilities.
Outstanding customer service and communication skills.
Ability to work independently and handle stressful situations.
Knowledge of hotel operations and procedures.
Proficiency in hotel management software and systems.
Ability to work overnight shifts, including weekends and holidays.
Strong organizational and multitasking skills.
Attention to detail and a commitment to excellence.
Ability to handle financial transactions and reconcile accounts.
First aid and emergency response training is a plus.
Fluency in English.
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