Monthly Basic Salary (Market related, Negotiable) Our client based in Sandton, Johannesburg is seeking a Network Support Services Technician to join their team. The ideal candidate must be familiar with Software Design Networks (SD-WAN, SD-DC, SD-Access). This would be a 12-month contract. Potential scope items:Areas of focus include but are not limited to:Day to day network support for both Branch, ATM's and 3rd party link and maintenance;Interacting with the regional Field engineers and the IT Network service providers;Improve the current systems that are used to monitor bank branches and ATMs to enable better Mean Time To Repair (MTTR) and reporting;Provide regular reports to Supervisor: IT Branch Network, Senior Manager: Integrated Operations Centre monthly or as may be necessary to effect corrective measures to improve efficiency and effective network operations.Deliverable items include but are not limited to:Provide first- and second-line technical support;Routing and switching, as well as software defined networking;IT Network Incident and change management;Campus IT Network performance and availability;Branch IT Network performance and availability;ATM and Kiosk IT Network performance and availability;Enterprise Campus network, which includes Routers, switches and local wire area network (Wi-Fi) Access points and controllers;WAN network, which includes CPEs and service provider managed links;Bug scrub – assess software code running on the networking platforms to show bugs reported against them and how to circumvent the risk;Branch network which includes switches and local wire area network (Wi-Fi);Network documentation – get the environment documented correctly and information available to whoever may need it;Training of Integrated IT Operations Centre staff members on first and second level IT Network support;Monthly governance reporting for the IT Network including but not limited to availability and performance.Additional Information:Scope of work was previously defined and approved by Bank and the Service Provider.Scope can be reviewed/refined on a weekly basis, if required.Weekly reviews will be conducted on the progress of the agreed upon deliverables.Formal monthly performance reviews will be conducted on the progress of the agreed upon deliverables.Please note that only shortlisted candidates will be contacted.
#J-18808-Ljbffr