Network Support Engineer (Remote)

Role Description: Supporting the company customers globally, the Network Engineer will be responsible for managing and supporting customer firewalls, networks and connectivity including:Fortinet and other vendors licensing and lifecycle management (Forticare/etc)Network design and deployment, including security, wired and wireless LAN, WAN, SD-WAN and SASE (Fortinet/Cisco/Cato/Unifi)NOC services including status and performance monitoring and reportingAssist with technical escalation of network related issues from the customer support teamManaging workflow using Tickets and Service RequestsAid customer retention and satisfactionHelp to improve efficiency, processes, documentation, and automation. Qualifications:Cisco CCNA or aboveFortinet NSE4 desiredCato SASE experience/certification desired Experience: 5+ years experience in a customer facing Network support role. Previous MSP experience extremely valuable. Technical skills: Excellent knowledge of networks, routing & switching including Layer 2 and 3 networking, routing protocols, SSL + IPSec VPN solutions and high-availability network design and managementFirewall experience including Fortinet, Palo Alto, Cisco / Meraki (Fortinet required)Switch experience including Cisco, HP, Aruba, UnifiWLAN experience including FortiAP, Cisco / Meraki, UnifiVOIP experienceIn-depth troubleshooting capabilities including packet snifferAzure / AWS networking experienceSNMP, WMI, syslog experience Soft Skills:Customer focused, with an analytical approach with good questioning & listening skillsExcellent verbal and written communication skills suitable for an international audienceA confident team player with a positive can-do attitudeFanatical attention to detailAn ability to learn quickly, and a willingness to study and obtain new certifications and skills (certification will be a KPI of the role)Dependable, hardworking and self-motivated.