Network Support Engineer (Remote)

Role Description: Supporting the company customers globally, the Network Engineer will be responsible for managing and supporting customer firewalls, networks and connectivity including: Fortinet and other vendors licensing and lifecycle management (Forticare/etc) Network design and deployment, including security, wired and wireless LAN, WAN, SD-WAN and SASE (Fortinet/Cisco/Cato/Unifi) NOC services including status and performance monitoring and reporting Assist with technical escalation of network related issues from the customer support team Managing workflow using Tickets and Service Requests Aid customer retention and satisfaction Help to improve efficiency, processes, documentation, and automation. Qualifications: Cisco CCNA or above Fortinet NSE4 desired Cato SASE experience/certification desired Experience: 5 years experience in a customer facing Network support role. Previous MSP experience extremely valuable. Technical skills: Excellent knowledge of networks, routing & switching including Layer 2 and 3 networking, routing protocols, SSL IPSec VPN solutions and high-availability network design and management Firewall experience including Fortinet, Palo Alto, Cisco / Meraki (Fortinet required) Switch experience including Cisco, HP, Aruba, Unifi WLAN experience including FortiAP, Cisco / Meraki, Unifi VOIP experience In-depth troubleshooting capabilities including packet sniffer Azure / AWS networking experience SNMP, WMI, syslog experience Soft Skills: Customer focused, with an analytical approach with good questioning & listening skills Excellent verbal and written communication skills suitable for an international audience A confident team player with a positive can-do attitude Fanatical attention to detail An ability to learn quickly, and a willingness to study and obtain new certifications and skills (certification will be a KPI of the role) Dependable, hardworking and self-motivated.