Duties & ResponsibilitiesJob Purpose: Execute converged networks, audio visual activities, maintenance and support covering PABX, analogue, IP voice, Microsoft Teams, Teams calling and all related duties to support the requirements and strategy of the PetroSA IS Operations.Responsibilities:Perform the maintenance and support of the organisation's Converged Network and audio-visual infrastructure including analogue, digital, PABX systems, video conferencing technology, network topology configuration databases, conduct routine preventative converged network security measures, in accordance with PetroSA's IS's security guidelines and service level requirements, to ensure the converged network environment and infrastructure is operational and secure.Coordinate and perform the development and implementation of Converged Networks designs and design policies, strategies, architectures and technical documentation, covering PABX, analogue, IP voice and satellite communications to support the requirements and strategy of PetroSA's incorporating all aspects of the communications infrastructure to ensure the organisation's Converged network infrastructure is appropriate to the needs of the organization and cost effective and efficient use of Converged Network systems.Monitor Converged Network and audio-visual systems usage, system traffic and performance and quality of service provided by the system and its constituent hardware, software, transmission services, and support functions.Conduct reviews with users/other staff/suppliers and all other required activities, to ensure system availability with minimal disruption to operations when conducting planned maintenance and consistent quality of service provided to the organization.Execute incident management processes by logging, resolving calls logged on incident management system within SLA and constantly monitoring the incident management system for any incidents relating to Converged Networks and escalating incidents with service providers when required to ensure timely resolution of incidents.Conduct the identification of risks related to Converged Networks and audio-visual infrastructure systems, and Converged Networks security breaches in collaboration with other IS sections/departments and alert management of actual or potential breaches in security within daily operations and projects/initiatives to ensure a proactive approach to risk management and continual improvement.Monitor and review the performance of the organization's systems hardware, software and peripherals by gathering performance data relating to resource usage and failure rates of installed systems, performance statistics from ICT platforms, maintain records on repair, installation and removal of equipment providing appropriate logging and tracking of hardware malfunctions to enable recommendations for the tuning of system hardware and software, and monitor system efficiency against published service level agreements.Participate in the containment of expenditure within IS budgetary guidelines and identify savings to ensure that funds are optimally utilised in service delivery.Desired Experience & QualificationMinimum Qualifications:Advanced Diploma (NQF Lev7) / Bachelor's degree Information Systems or Equivalent.NEC Certification, Network, Microsoft Teams Telephony and CCNP will be added advantage.Minimum Experience:3 -5 years' experience in Unified Telecommunications environment and related IS Projects.Knowledge & Competencies:Promotion of Access to Information ActPublic access to Electronic Information ActTelecommunications infrastructure and architectureTelecommunications networks and operating systemsNB: As part of our recruitment process, candidates will be required to undergo Vetting/Security clearance.PetroSA is committed to Equality, Employment Equity, and Diversity regarding employment opportunities and accordingly preference will be given to historically disadvantaged groups.
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