The National Maintenance Supervisor is responsible for the effective and efficient planned, preventative, and corrective maintenance activities in their entirety on all Teraco assets nationally, thus ensuring maximum system availability and uptime. MAIN FUNCTIONS OF THE JOBMaintenance Management: Manage planned, preventative and corrective maintenance activities for all Teraco Data Centres. Manage maintenance working methods to ensure all SLA & MSA's are achieved. Ensure all corrective works are carried out and completed in a timely manner to the required and expected Teraco Standards. Manage planned, preventative and corrective maintenance activities to ensure maximum system availability. Review all audits and tasks weekly on the maintenance management system to ensure correct documentation has been uploaded. Management of data centre infrastructure to provide a concurrently maintainable, cost-effective system supporting 99.999% electrical uptime & 99.99% mechanical uptime. Co-ordinate maintenance work efforts to ensure all facilities are maintained to the correct standards. Develop maintenance schedules and enforce them among the maintenance teams. Respond to emergency calls for maintenance. Provide weekly status updates on all maintenance-related tasks and audits. Ensure all Assets are loaded correctly and linked to the relevant tasks on the maintenance management system (i.e., asset and inventory management). Provide systems training and ongoing support on the maintenance platform to the infrastructure maintenance team. Ensure that all work performed is in accordance with established practices and procedures. Perform administrative tasks as required. Track maintenance budget. Compliance: Maintain compliance in accordance with all relevant policies and procedures. Support the HR department in achieving the organization developmental plan deliverables within agreed timelines. Meet agreed inter-departmental OLA (Operational Level Agreement). Monitor H&S and take corrective action to meet statutory compliance, SLAs, and good business practice. Implement company and departmental policies, processes, and work instructions as per the agreed quality and timeline/RFS. Critical System Management: Ensure all maintenance events are scheduled correctly on the maintenance management platform. Manage all planned and corrective maintenance to ensure customer MSA's and SLA's are achieved. Conduct working methods to maintain agreed PUE levels. Task finalisation and report accurately, as per agreed format, quality, and within the agreed timelines. Operate and manage both routine and emergency services on a variety of critical systems such as switchgear, generators, UPS systems, power distribution equipment, chillers, and computer room air handlers. Data Centre Ethics: Ensure compliance is maintained incorporating industry best practices. Ensure data centre facilities standards are enforced and maintained. Ensure data centre cleaning standards are enforced and maintained. SKILLS REQUIREMENT Excellent technical abilities. Excellent planning and co-ordination skills. Effective communication skills, active listener – ability to understand requirements. Proactive problem solver, perform rapid and accurate assessments. Ability to work independently, as well as being a positive team player. Self-motivated. Conduct self professionally, exhibiting elevated levels of tolerance and patience. Responsible for continued learning and self-development. Quick response to potentially critical situations. Troubleshoot systems and components to identify root causes of failures. Implement corrective actions promptly to mitigate the negative effects of system changes. Advance Microsoft Office skills. Administrative duties: Ensure compliance with internal policies and regulations. Change and incident management. Ensure adherence to all established guidelines and management practices for employees. Occupational Health and Safety responsibilities. Reporting accurately, as per agreed format, quality, and timelines. Outstanding organizational skills, ability to prioritize effectively, and experience with technical project management. Client satisfaction: Ensure client satisfaction and provide optimal level of customer services, in line with company objectives. Client support responsibilities can include client relations, responding to client inquiries, and coordinating with other organizations. Meeting defined Client survey targets. Ability to understand client urgency and sensitivity of problem/incident/request. Behaviour: Adopt a mindset of continuous improvement. Lead by example. Be on the lookout for constant process improvements. Grow our people. Deliver to our Shareholders. Respect each other. Embrace Diversity. Uphold the highest levels of integrity. Serve our clients. Be highly service-oriented, reliable, responsible, self-motivated, and enthusiastic. Ability to work productively in cross-functional teams or resourcefully and independently as an individual. Focus on continued learning and self-development. General Open to provide after-hours support as needed for significant issues. Excellent verbal and written communication skills. Ability to consistently deliver results despite competing priorities and distractions. QUALIFICATIONS AND EXPERIENCE Electrical qualification preferable. Minimum 5 years relevant data centre experience. Extensive knowledge of Data Centre environments and critical infrastructure systems preferable.
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