Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.
What will you do?We have an exciting opportunity for a National Claims Manager at Echelon, a division of Santam. The incumbent reports to the Head of the division at an EXCO level. The incumbent is required to be multi-skilled, have a very strong claims technical background, and be an excellent manager of people. This person would be responsible for the smooth running of the claims department (Motor, Non-Motor, Liability), and ensuring that the management of this department meets the Company's claim's philosophy and protocols at every level.
This role will be based at our Sunclare offices in Claremont. Key to this is ensuring that the claims supervisors and claims administrators adhere strictly to the following:
Service level agreementsApproved claims authoritiesSeparation of claims dutiesManagement of volumes and conflicts of interestOversight and direct management of complex claimsWhat will make you successful in this role?Claims to be processed within SLAEnsuring separation and segregation of dutiesStrict adherence to prescribed mandatesEffective liaison with all departments including underwriting and accountsAnalyzing and reporting on claimsSalvage and recovery managementBeing an effective leader and having excellent skills with regards to management of staffEffective management of suppliersQualifications and ExperienceMatricNQF4 in short term insuranceRE level 1Minimum 5 year's Senior Management experience6 – 8 years experience in the High Net Worth personal lines insurancePrevious experience in underwriting (preferred)Knowledge and SkillsVery strong managerial, proven leadership and inter-personal skillsStrong high-net-worth technical and product knowledge in claims and underwritingAnalytical and logically mindedAbility to solve complex problemsPersonal AttributesAbility to work under pressure and meet tough deadlines.ResilienceTeam playerAttention to detailRobustCore CompetenciesCultivates innovation - Contributing through othersCustomer focus - Contributing through othersDrives results - Contributing through othersCollaborates - Contributing through othersBeing resilient - Contributing through othersBuild a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Turnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformationThe Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
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