JOB SUMMARYThe Multi Property Systems Manager contributes advanced knowledge and skill in technology and general hospitality business knowledge to support business and technology (IR) objectives.
The Multi Property Systems Manager, reports to, and is directed by, a Senior Multi Property Systems Manager, and is responsible for assisting hotel management with technology implementation, end user and infrastructure support, compliance and preventative maintenance. The role holder provides end user and infrastructure support defined within the Property IT Shared Services Agreements and participates in appropriate coverage for emergency support of systems 24 hours a day, 7 days a week on a rostered standby basis.
This role is responsible for ensuring hotel-based technology is installed and operated to Marriott's required standards and to always maintain security compliance. The Multi Property Systems Manager interfaces with vendors, Marriott's Service Desks in both the region and globally, hotel associates, hotel executive teams and service providers along with various above property and Global Technology resources
BUSINESS CONTEXT / CANDIDATE PROFILEScopeNumber of Properties 6 - 15Interacts with various levels within the organization and key vendors.Control or Influence of Budget (Y or N) NRole is based in the assigned area within South AfricaRole requires extensive travel within assigned properties.Business ContextEnsures Hotel technology compliance with all Marriott International Policy and Information Security Manual requirements.Maintains Inventory of applications and hardwareHotel Liaison for information technology vendors providing support and services.Provides escalation support for out of SLA issues for 3rd party vendors.Assists property in resolving complex support issues that may involve multiple vendors and systems as part of our defined support process.Reinforces communication to property management relating to IR policies / projects / issues and plans.Provides status reports to property management teams as requested.Assist in managing technology/asset life cycle for each property (infrastructure and EUC devices)Assists in the management and implementation of property systems upgrades.Provides infrastructure support to hotel operations as defined by support processes.Manages desktop and laptop backups.Provide desktop support to end users.Assist with moves/adds/changes for EUC devices.Manages server and infrastructure backups.Creates and maintains a secure and clean computer room.Applies security and operating systems patches as directed by corporate and divisional technical leads.Helps create and assists in execution of IR related disaster recovery plans.Ensure Box Repository is updated, and local copy exists at outlaying properties.Monitors effective flow of case management amongst Support Desk, and technology partners.Manages Active Directory environment for each property.Works with EMEA IT Infrastructure team to ensure effective operation is maintained at properties utilizing the Marriott VDI environment.Works with Continent Information Security Partners, Field Support Service team and IT Infrastructure team to ensure IT security compliancy is achieved and maintained in all hotels within area.Assist with providing data analysis and recommendations for annual process for ensuring costs effectiveness associated with Software licenses and subscriptions, such as Microsoft 365Maintain availability of current documentation for cabling, network systems, and applicationsCandidate ProfileExperience1-3 years IT management experience gained in the hospitality industry.Good problem-solving skills.Hotel operations experience and demonstrated hospitality management skills.Experienced in network hardware, desktop, peripherals, protocols, communications, operating systems, and the Company internal applications (MARSHA, Opera, Sales & Catering, etc.)Information Technology Infrastructure Library, ITIL (desirable)Personal Attributes and CompetenciesEngages in fixing the problem.Analytical; makes decisions using data.Collaborative; team playerDemonstrated skills in support of applications, hardware, operating systems, and telecommunications.Demonstrated skills in troubleshooting and resolving problems around PCs, operating systems, servers, peripherals, etc.Education or CertificationBachelor's degree required or equivalent work experience.Technical ExpertiseTechnical Skills/Computer: Appropriate knowledge of Marriott's EMEA continent standard applications and supporting infrastructure.Understanding and working knowledge of Marriott's IT policies and processes.Good understanding and skills of Marriott International's standard office automation applicationsMicrosoft Windows ServerMicrosoft Active DirectoryMicrosoft Windows 10 / 11Virtualisation Technologies (Inc. VMWare and VDI)Edge Managed Network SwitchingWorking knowledge of WAN/LAN & VPN technologies including MPLSWorking knowledge Microsoft Terminal ServicesInternet Security TechnologiesVoice IP telephony including Hosted.Marriott International desktop & server (physical and virtual) build process.Outlook email and approved mobile devices.Technical Skills/Other: Knowledge of Marriott datacenter environmentsMarriott Security Compliancy & PCI-DSS requirementsOracle Opera Property Management Systems/Sales & CateringOracle Simphony Point of SaleShiji InfraSys Point of SaleGolf, Leisure, Spa and other Marriott Operational SystemsMarriott Global Property Network Standards (GPNS)Marriott Guest Room Entertainment Standards (GRE)Marriott Digital and Contactless Experience Solutions including Mobile Key, Mobile Check-in, Mobile Dining, Empower GXPMarriott approved Backup SolutionsEFT Credit Card SystemsTrouble shooting & resolution skills for PCs, operating systems, servers, peripherals, etc.Excellent written and verbal communication skills, with ability to communicate technical.solutions to non-technical managers.PCI-DSS / PII security compliance
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