MTN Hiring An Opportunity to Sales and DistributionMTN, one of the leading telecommunications companies in Africa, has long been recognized for its commitment to innovation, customer satisfaction, and business growth. The company operates across 21 countries and provides a wide range of services, from mobile communication to high-speed broadband. Now, MTN is expanding its team, and they are actively seeking individuals to join their ranks in various sales and distribution roles.
Role and Responsibilities of a Sales Agent at MTN: As part of MTN's growth strategy, the company is looking for dynamic, results-oriented individuals to fill the position of Agent – Sales, Sales and Distribution. This role is critical to MTN's ability to reach its ambitious sales targets, expand its customer base, and improve its overall market position. Below is a detailed overview of the core responsibilities and performance expectations for candidates applying for this role.
The primary responsibility of the Sales Agent is to consistently meet and exceed sales targets. This includes:
Achieving Sales Goals: Candidates are expected to hit weekly, monthly, and annual sales targets through effective outbound and inbound sales efforts.Sales Conversion: Agents are responsible for ensuring a high conversion rate, meaning that they should be adept at nurturing leads and turning prospects into loyal customers.Customer Satisfaction (CSAT): A key focus of the Sales Agent role is to build and maintain strong customer relationships. MTN recognizes that customer loyalty is driven by excellent service, so agents must be:
Understanding Customer Needs: Successful agents take the time to listen to customers and identify their specific needs.Providing Accurate Information: Agents must ensure that customers receive accurate information about MTN's products and services.Minimizing Cancellations: One of the key performance indicators for agents is to minimize cancellations.Qualifications and Skills Required: MTN has specific qualifications and experience requirements for candidates applying for the role of Sales Agent. These include:
Education: A minimum of a matric certificate (or equivalent) is required.Experience: At least 3-5 years of sales experience is required, with a minimum of 2 years' recent experience in ISP sales.Sales Skills: Applicants must have a strong understanding of sales processes.Product Knowledge: A solid understanding of fiber and broadband products and services is essential.Language Skills: Candidates should be fluent in English.Technical Skills: A strong knowledge of CRM software and proficiency in Microsoft Office Suite is essential.Motivation and Drive: The ideal candidate is self-motivated and highly results-oriented.Working Environment and Hours: The position of Sales Agent at MTN is based in Roodepoort, Gauteng, South Africa. The role requires flexibility, as agents may be asked to work evenings and weekends.
Career Growth and Development: Working at MTN offers a range of opportunities for personal and professional development. The company values its employees and is committed to providing training and mentorship.
If you are passionate about sales, customer service, and telecommunications, MTN is the ideal company for you. Apply today and take the first step toward an exciting and rewarding career.
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