Mr D, a division of takealot.com, is looking for ahighly talented Mid-Level Operations Associateto join our team in Cape Town.
We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!
Think you've been challenged before? Think again! Scale: Show the millions of Mr D customers what you can do Learn: We work with the best of the best, and then some. Grow: Expand your career in the fast-growing Takealot Group: takealot.com, Superbalist.com and Mr D. We like to promote from within: Here's your chance. This role reports to the Operations Manager for Trade Operations for Mr D.
Your responsibilities will include: Support the greater operations structure in running the day to day trade operations of the Mr D business. This includes Restaurant and Delivery Operations as well as Customer Services. Ensure that the Mr D platform is able to trade optimally by managing and implementing processes that focus on correct system settings and the functioning of the following:
- Delivery area mapping and delivery distance settings
- Restaurant in-app visibility and their ability to take orders
- Payment platform status
- Delay alerting thresholds and order capacity management
- Trading times Work to optimize operational processes across the business to drive growth and improve efficiency. Provide insights into restaurant failures and drive operational improvements with the restaurant account management teams. Work to facilitate performance improvement of various teams in the business through detailed analysis, identification of operational weaknesses, process development and innovation. Assist and closely collaborate with the account management, restaurant partner support and customer services teams. Monitor and troubleshoot payment related issues Support the business with market and competitor analysis. Contribute to operational and customer facing product decisions through data driven insights Support with the daily investigation of order exceptions, along with the compilation of reports on operational failures and customer complaints. Manage operational emergencies and system failures. Attributes Required: Strong analytical ability supported by solid Excel skills. Strong process analysis skills. Ability to identify areas of improvement. Advanced ability to use logic and common sense to arrive at conclusions. Willingness to buy into the requirements of a fast paced start-up environment (the bulk of our orders happen after 5pm) Ability to verbalize as well as visualize findings and results. Enterprising spirit and ability to take ownership of tasks. A strong interest in e-commerce. Strong team player. Qualifications & Experience: Relevant tertiary qualification in commerce or engineering. 2-3 years work experience in an operations, finance or consulting environment. Let's talk about life @ Mr D The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny. No doors: We aren't fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great. Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy and more. Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times). Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere. Free parking: No more 5km fun runs to your desk (unless you want to). Like what you see? If you meet the above you are an Extraordinary Mind. Apply today!!
Mr D is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference
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