Motor Claims Relationship Manager X3 (JG 8)Cape Town, Western Cape, ZAThis career opportunity is available at Santam for the Motor Assessing Department, who will be based in Cape Town.WHAT WILL YOU DO?CRM PRINCIPAL ACCOUNTABILITIESManagement and control of Motor Body Repairers' KPI'sSupport Assessing teamManage and handle complaintsExcellent complaints handling and report writingSound knowledge of Smart Repair TechnologyRepair versus replace methodologyApplication of below business standards:ARC plus Ancillary Cost (ACPC)Utilisation of alternative and green partsAdditional cost after FRCManagement of MBR/Santam systems as below:AbuntexQapter ConnectRPMParts Procurement SystemsPartSmartInitiate, lead and manage Supplier Performance Measurement meetings as per scheduleWHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?QUALIFICATIONS AND EXPERIENCEKNOWLEDGE AND SKILLSWorks independentlyStrong negotiation skillsGood understanding and application of service level agreementsTime managementStrategic Influence and thinkingStrong relationship, negotiation and networking skillsAbility to influenceMust be flexibleMust be able to adapt to changeAbility to function in a High-Pressured EnvironmentPERSONAL ATTRIBUTESResults drivenExcellent communication skills, written and verbalExcellent decision-making abilityLeading and supervisingGood organizational skillsFlexible and adaptableClient service focusCultivates innovationAnalytical thinkingInfluentialSound business acumenCoaching and developmentABOUT THE COMPANYSantam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We're about people. People drive our business, so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society.Qualified applicants are invited to submit their cover letter, CV, and salary requirements in MS Word format online at www.santam.co.za / careers.
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