Job title : Motor Claims Relationship Manager: HCV & Farm Implements (JG8) Job Location : Western Cape, Cape Town Deadline : December 22, 2024 Quick Recommended Links Jobs by Location Job by industries CAREER OPPORTUNITY This career opportunity is available at Santam for the Motor Assessing Department as a Motor Claims Relationship Manager: HCV & Farm Implements, who will be based in Cape Town CRM PRINCIPAL ACCOUNTABILITIES Management and control of Motor Body Repairers' KPI's Support Assessing team Manage and handle complaints Excellent complaints handling and report writing Sound knowledge of Smart Repair Technology Repair versus replace methodology Application of below business standards: Normalise Cost Ratio (NCR) Average Repair Cost (ARC) ARC plus Ancillary Cost (ACPC) Utilisation of alternative and green parts Additional cost after FRC Management of MBR/Santam systems as below: Abuntex Qapter Connect RPM Parts Procurement Systems PartSmart Initiate, lead and manage Supplier Performance Measurement meetings as per schedule QUALIFICATIONS AND EXPERIENCE At least 5 years Motor Assessing Experience Do you have a minimum of 2 years' experience in Heavy Commercial Vehicle and farming implements?
Abuntex Certified Claims Centre Santam System knowledge Technical Qualification KNOWLEDGE AND SKILLS Works independently Strong negotiation skills Good understanding and application of service level agreements Time management Strategic Influence and thinking Strong relationship, negotiation and networking skills Ability to influence Must be flexible Must be able to adapt to change Ability to function in a High-Pressured Environment PERSONAL ATTRIBUTES Results driven Excellent communication skills, written and verbal Excellent decision-making ability Leading and supervising Good organizational skills Flexible and adaptable Client service focus Cultivates innovation Analytical thinking Influential Sound business acumen Coaching and development Insurance jobs