SCOPE OF THE ROLEOnsite-based representative on customer sites in the specific region as specified aboveTo have a strong and broad high-level knowledge of the mining systems and mine safety deployed.To work with the Area Site Supervisor / Account Manager to ensure the efficient support of mining safety systems onsite.To provide site-based system support to the customer and deploy new and upgraded systems at customers' mine sites.To do basic troubleshooting and configuration of system software and computer operating systems.Manage with the Area Site Supervisor the Salesforces Support tickets in the regionKEY RESPONSIBILITIESHands-on hardware troubleshooting experience - Actively work on the hardware support that is required on-site to maintain the client's everyday needs.Knowledge of reading and understanding hardware schematics and other technical manuals and procedural documentationSupport and maintain Basic software (Troubleshoot system issues)Execute onsite system installation effortsEscalation of support issues requiring other stakeholders' input to resolve issues, specifically the relevant Mining Services or supporting team's representativeRegular reporting of current support issues, including updates on status and resolution methodsUtilizing relationships developed with customers and other contacts to advise the Mining Services Team of potential issues affecting customers as well as other opportunities for our companyRepresenting us in a helpful, professional, and courteous manner alwaysMaintain, enhance, and adhere to documentation and reporting standards, systems, and processesCompliance with Workplace Health and Safety policies and procedures, participation in audits and compliance with instructions given with respect to the health and safety of himself/herself and the safety of othersEDUCATION BACKGROUNDEducation: Minimum high school diploma, higher technical trade desirablePrevious experience as a site Hardware Technician.
(Highly Desirable)A minimum of 5 years of experience in the Mining EnvironmentA minimum of 2 years of experience with Mine Safety Solutions (Highly Desirable)Previous experience working with onsite technical teams (Highly Desirable)Fluency in English.TRAVELThis is an onsite position that will based at the client mine siteVehicle will be provided for daily site activitiesSKILLS AND EXPERIENCEProven Hardware Field Service experienceAbility to troubleshoot, test, repair, and service technical equipmentStrong prioritizing and time management skills when instructions have been given by the Site Area Supervisor.Experience with the application of technology in a harsh industrial environment.Good analytical skills to diagnose problems quickly and excellent customer service skills.Experience in customer-orientated environments.Knowledge of general network infrastructure and configuration and relevant technical experience.Ability to liaise with mining customers in an empathic and technically effective manner.Ability to work well within a team as well as independently