Microsoft Engineer

Main duties and responsibilities Resolving all escalations from Tier 2 supportImplement changes and projects such as version upgrades and migrationsPerform proactive optimization and implementation of best practiceDocument processes and procedures to increase repeatable quality and automationDevelop relationships and communication throughout the company and with customersConduct implementation of Hardware and Software projects based on Wintel and Virtualization platformsEssential skills and experience Minimum 5 years overall experience in IT MSP EnvironmentAdvanced experience with Windows 2012 R2 / 2016 / 2019/ 2022Intermediate to advanced experience with Active Directory, DNS, DHCP, IIS, PKI etc.Intermediate experience with VMware vSphere 5.5 or aboveIntermediate experience with Hyper-V 2012 or aboveGood understanding of IP addressing and subnettingFundamental understanding of mass storage like SANs and NAS devicesFundamental understanding of VLANs, routing, firewall behaviour, packet shaping etc.Comfortable working in server rooms/datacentres racking and cabling up kitStrong communication (both written and verbal) and comfortable face-to-faceSound ITIL framework mindset in terms of structured incident management, request management, change management, contractual scope alignment etc.Good knowledge of Exchange 2016 and aboveEssentials qualifications MCSA \ MCSEExchange/O365VCP-DCV (VMware Certified Professional) or Hyper-VVeeamMicrosoft Azure