Microsoft Engineer

Main duties and responsibilities Resolving all escalations from Tier 2 support Implement changes and projects such as version upgrades and migrations Perform proactive optimization and implementation of best practice Document processes and procedures to increase repeatable quality and automation Develop relationships and communication throughout the company and with customers Conduct implementation of Hardware and Software projects based on Wintel and Virtualization platforms Essential skills and experience Minimum 5 years overall experience in IT MSP Environment Advanced experience with Windows 2012 R2 / 2016 / 2019/ 2022 Intermediate to advanced experience with Active Directory, DNS, DHCP, IIS, PKI etc. Intermediate experience with VMware vSphere 5.5 or above Intermediate experience with Hyper-V 2012 or above Good understanding of IP addressing and subnetting Fundamental understanding of mass storage like SANs and NAS devices Fundamental understanding of VLANs, routing, firewall behaviour, packet shaping etc. Comfortable working in server rooms/datacentres racking and cabling up kit Strong communication (both written and verbal) and comfortable face-to-face Sound ITIL framework mindset in terms of structured incident management, request management, change management, contractual scope alignment etc. Good knowledge of Exchange 2016 and above Essentials qualifications MCSA \ MCSE Exchange/O365 VCP-DCV (VMware Certified Professional) or Hyper-V Veeam Microsoft Azure