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About this opportunity:
At Mobile Financial Services (MFS) we enable financial inclusion - truly using Technology for doing good in society! Our systems are used by hundreds of millions every day for services such as peer to peer transfers, payments, disbursements, loans, savings etc. We use the latest and greatest tech and techniques to guarantee state-of-the-art software with premium quality. In Africa, we are building Mobile Financial Services competence center to serve our customer across the region.
The Ericsson Wallet Platform (EWP) is a product which enables our customers to provide mobile financial services. Customers are operators and banks, both of whom have very high expectations on the level of security which this financial solution provides and the way the solution is operated, integrated, and customized. Together we work on a solution that improves the lives of millions of daily users in Africa, the Middle East, and Latin America. We build our financial platform to help bring financial freedom to many people around the world.
The profile we are looking for is a Customer minded colleague, with a strong background in team leadership along with background of solution design and service delivery. You will lead the team of MFS Solution Architects and Cloud experts to deliver Ericsson Wallet Platform solution rollout as well as application development. Role is member of Head of MFS Service Delivery Leadership Team.
What you will do:
Be in full control of Contractual scope and solution requirements.
Setup and execute technical design authority model according to best practices in MFS domain.
Align with Product Management team to secure alignment of Roadmap and strategy towards Customer need.
Acts as escalation point for Mobile Financial Services deployment projects and programs in relation to design and solution integration activities.
Be responsible for quality assurance for deliverables from MFS Solution architects and or MFS Business Analysts.
Grow capabilities of the team.
Ensure compliance and ethics and exhibit exemplary role-model leadership behaviors.
Support in Recruitment best FinTech competence available on market ensuring diversity.
Ensure delivery execution according to contract/assignment and KPI/SLA/targets.
Manage Execution as per Work Level Agreements and Service Level Agreements along with management of customer escalations.
Stimulate consultative approach along with adjustment ways of working to local customs with consideration to Code of Conduct and local OHS.
Compose productive teams Manage business continuity Ensure Customer Satisfaction Secure that financial, quality, OHS and performance measurements are in place and continuously measured.
Contribute to customer meetings along with building long lasting customer relations.
Identify & implement best practices, drive improvement programs, participate in external/internal networks.
Ensure adherence to global processes, methods & tools.
Drive strategy development, identify and address barriers to performance and drive change management according to set goals.
Implement standardization and reuse across the various MFS program verticals.
The skills you bring
10-15 years of experience in team leadership positions within the telecom and/or ICT industry.
5+ years of FinTech experience as technology partner for major telecom operators.
Hands on experience on Ericsson Wallet Platform is a plus.
Continuous Integration/Continuous Deployment experience.
Result oriented with customer first attitude.
Ability to lead multi-cultural and cross-functional teams, empowering and creating synergies.
Can handle stressful and ambiguous situations.
Ability to work across a variety of different delivery unit types (complexity, maturity, scale).
Developed analytical skills to identify trends, inefficiencies, and value realization opportunities.
Very good understanding of Ericsson Business Process, Financial and Delivery models.
Strong business, operation, and financial skills.
Good at handling resource planning and competence development.
University degree in Technology or Economics, preferably MSC, MBA or equivalent.
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Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: South Africa (ZA) || Woodmead
Job details: Service Delivery Management
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