Stay safe online. Now more than ever it's important to be cybersafe. See Santam's tips to help you stay safe online. Learn more.Find your perfect role at SantamMerits Claims Service Consultant (JG 10)Santam's Motor Claims (Merits Motor) has a position available for a Motor Claims Service Consultant that will be based in Parktown Johannesburg.JOB DESCRIPTIONThe purpose of this position is for the processing and claims administration end to end on assigned claims and also responsible for co-ordinating and overseeing all actions on claims in the Merit Motor channel. The CSC will ensure that the claim is validated and applicable assessors are appointed through engaging with the relevant stakeholders once the claim is assessment ready.KEY RESPONSIBILITIESManage workload and instructions from all systemsEnsure completeness and correctness of documents.Responsible for all actions to get claim assessment ready.Contact client or intermediary telephonically/email for any identified outstanding information.Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.Process payments and orders as per Assessor recommendation and instructionResponsible for arrange and manage car hire requests and extensionsVarious other duties as the role may requireQUALIFICATIONS & EXPERIENCEMatricFully computer literate (MS Office)Minimum 5 years' claims experienceAny previous claims handling, pre-support and or post support experience is advantageousCustomer service -interaction with role players in the motor industryKnowledge of Abuntex, BPM, Claim Centre and Codeplex will be an advantageSKILLSAbility to verify and interpret policy and appraisal detailTelephonic skillsAbility to handle conflict and negotiateCommunication skills to effectively communicate with all role-playersWorking with peoplePlanning, organising and co-ordinatingCoping with pressure and setbacks (resilience)Time management abilitiesCOMPETENCIESProblem solving.Information SeekingProducing creative solutions.Adapting to changing circumstances.Performing under pressure.Deciding & initiating action.Teamwork and cooperationCustomer Service OrientationABOUT THE COMPANYSantam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We're about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from designated groups in alignment with the Divisions Employment Equity targets.
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