Mechanical Workshop Technician/ Manager #Smallmachinary

Immediate placement!
A tooling and machinery repair company is seeking a mature, experienced Workshop Technician to take full responsibility for the repairing of welders, power tools, garden machines and generators.
Requirements Grade 12 or equivalent, Must have comprehensive technical knowledge of repairing power tools, garden machines and generator Essential diagnostic and problem-solving skills, to find the cause of a fault and patience to trace it.
Microsoft programmes, i.e.
Excel, E-mail ; etc Experience in After Sales Service is an advantage Good communication ability both verbally and in writing (English) Drivers license, and own transport would be an advantage Fluent in English and Afrikaans Main duties Responsible for providing a positive after-sales service experience to all customers.
Accountable for handling customer complaints/queries efficiently, ensuring clear communication, written and verbal, on all Returns/Complaints, to all internal and external customers Maintain a Job Card to record any receipt documents for all returns received for repair Investigate all returns failures and liaise with Management/Customers timeously, irrespective of whether the return is conducted as no charge or charge out.
Administration and control of all documents related to repairs, i.e.
Invoicing; GRN and waybills Ensure economic feasibility of repair, when such products under warrantee is not feasible to repair consideration must be given to extract good spare parts prior to scrapping products To provide telephonic or on-site technical support on all products, either directly with the customer or when asked to do so by customer services department To adhere to all company rules, regulations and conditions of work OHSA/CPA To produce technical reports on any product as required by management Responsible for control of stock holding of common spare parts Support Management in the task of ensuring the most profitable and effective running of the repair process To conduct (PDI) pre delivery inspection on machines Housekeeping - Ensure that workshop is kept clean at all times Workshop in Brackenfell.
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