Main Purpose of Job:
Responsible for ensuring all system checks, campaign management and warranty activities are conducted in accordance with customer and company standards.
Key Responsibility Areas:
Ensure work on all vehicles are conducted in accordance with relevant standards and procedures
Conduct system checks and campaign management activities on vehicles
Conduct fault finding investigations on problem vehicles
Ensure all repairs and maintenance, part replacement of vehicles is conducted in accordance with the clients and the company's standards.
Conduct warranty repairs on vehicles as and when required
Ensure all tools and equipment are in good working condition
Adhere to all safety requirements and ensure correct PPE is worn at all times
Responsible for ensuring the workshop and work areas are kept clean and tidy at all times
Ensure all incidents and "near misses" are reported immediately to relevant personnel
Ensure Incident / Accident / CAR reports are compiled & reported according to standard.
Responsible to train other hourly paid technician in doing complex campaigns
Ensure that tasks at hand are completed within the quoted time
Conduct time estimation for campaigns requested for the input for quoting purposes
Establish tools, equipment and support labor required for the requested campaigns.
Provide daily / weekly plans for the campaigns to be done and completed.
Responsible for documentation of all units done for tracking purposes.
Additional Duties:
Ensure department adheres to ISO 45001 Quality Processes and standards
Required to perform any task not specified above as and when required by management.
COMPETENCIES:
Communication skills
Attention to detail
Team work
Judgement and Decision making
Integrity and professionalism
Education and Experience:
Valid Code B (08) driver's license with no endorsement
Grade 12 with English fluency (written and spoken)
Relevant Technical qualification (certified mechanic – red seal/ certified trade tested)
Advanced Computer literacy: Microsoft word; Excel; Internet; Microsoft outlook
3-5 years relevant experience
Knowledge of Automotive systems (vehicle layout, function and location of parts)
Knowledge of mechanical issues, warranties, service and general repairs
Organisational, customer service, communication, interpersonal and training skills
Ability to work under pressure and meet strict deadlines
Behavioural Skills and Abilities:
Pro-active - Advanced level
Leadership skills - intermediate level
Self Management – intermediate level
People Management – Intermediate level
Visual Management – Intermediate level
Customer focus – Advanced level
Results Driven - Advanced level
Communication - Advanced level
Organisational skills - Advanced evel
Interpersonal skills - Intermediate level
Analytical ability - Advanced level
Methodical and Process Orientation – Advanced
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