The Marine Claims Specialist's role is to, with limited supervision, manage the non-standard complex claims (high severity/complexity) in the most effective, efficient way whilst delivering a customer centric claims service in a manner which supports Bryte Basics.
Key Tasks & Accountabilities
Promptly handle marine claims and take responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a focussed claims service.
Develop a claims case strategy to ensure that appropriate reserves are assigned, investigations conducted, and appropriate suppliers engaged.
Acquire and efficiently organise the relevant evidence and information to accurately assess the value of the claim and to recognise potential fraud and recovery indicators.
Review, resolve, and proactively finalise claims within authority limits ensuring settlement at an optimum level.
Prepare reports and engage with reinsurers and global claims on cases that are likely to exceed retention.
Adhere to local regulatory and governance requirements throughout the life of the claim to ensure that we make decisions using the right standards.
Refer to customer specific claims handling protocol and/or customer proposition service charter to ensure that we understand and fulfil the needs and expectations of our customers.
Qualification & Experience
Degree
5+ years specific claims experience
Technical knowledge of products and services
Expert technical claims handling knowledge across a broad range of lines of business/claim types
Knowledge of legal systems and interpretation of legal liability
Knowledge of industry standards and protocol
Able to understand the claims market agreements that exist within the various territories and how to access the specific knowledge.
Previous experience in managing and handling difficult coverage issues with examples.
Awareness of the litigation process through all courts.
Knowledge of how to identify and engage with lead experts.
High level awareness of interdependencies with other Bryte functions (Finance, Reinsurance, Marketing, Actuarial, Underwriting and Legal)
High level awareness of market/industry issues
Recognise relevance of customer proposition and how to interpret specific handling requirements.
Recognise the benefit of providing excellent customer service.
Ability to articulate how to prioritise and work to deadlines.
Desire to learn and be flexible to business change.
Relationships
Internal
Manager
Claims Functions
Underwriting
Internal customer stakeholders
External
Customers and third parties
Suppliers
Brokers and intermediaries
Customer proposition service charter
Participate and facilitate in discussions with customers regarding proposition development, retention opportunity, and attendance at customer meetings.
Ensure that customers are kept informed on a case-by-case basis, transferring technical knowledge/guidance/education and addressing the wider aspects of attitude/cost of risk.
Closing date: 10 September 2024
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