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Manager, Quality Assurance

Manager, Quality Assurance
Company:

Standard Bank Of South Africa Limited

Place:

Johannesburg, Gauteng

Job Function:

Quality Assurance

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Details of the offer

Business Segment: Personal & Private Banking
To create, manage and maintain a central complaints management quality assurance function for CHNW SA and its value chain. To monitor adherence to regulatory requirements, policies, the end to end Complaints Management framework and minimum standards implemented across CHNW and its value chain.
Qualifications
Minimum Qualifications
Degree inBanking

Minimum Experience

5-7 years experience in all facets of the banking service environment and its associated products, processes and systems.Experience in customer complaints and the impact of regulation on customer service (e.g., FSCA, TCF, etc.). Experience in problem identification and data analysis. Able to work across multi-disciplinary teams to investigate and implement solutions.

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Job Function:

Requirements

Manager, Quality Assurance
Company:

Standard Bank Of South Africa Limited

Place:

Johannesburg, Gauteng

Job Function:

Quality Assurance

Report this offer

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