Mission/Core purpose of the JobProvide operational leadership, vision and expertise ensuring staff competencies meet the convergent technological challenges of the future and ensure MSP are following MTN specifications and quality standards within budget on maintenance/rollouts/ADHOC works to achieve integrity and optimum performance of the radio, transmission and Switch network (Access Network). Furthermore, control the day-to-day activities of the MTN Regional Radio, Switch and Transmission Network Operations, ensuring optimum performance and expansion of the network continually meeting the needs and expectations of the customer.Responsibilities for Internal CandidatesContext: (Global influences, environmental / industry demands, organisational mission, etc.)Operations & Maintenance of Radio, Transmission and Switch infrastructure within the MTN GSM Network.Partner with business to provide governance and reporting that focuses on generating insight that will ensure continuous improvements and identify potential issues within the MSP.The Managed Governance Service shall ensure world-class quality and availability of the Network and services for MTN customers at all times in a cost-effective manner.Alignment with MTN SA Management, Operations, Capital Projects, P&O, Procurement structures and Financial Reporting.Maintain, plan, implementation, integration, testing of the radio, transmission and switch infrastructure within the MTN Access Network in accordance with OHSACT, ISO 9000/14000 set standards.Accountable for multiple equipment vendors, contractors and services, as well as diverse work streams resulting in a complex area of responsibility.Highly competitive environment with customer focus as a key differentiating factor.Customer demand for alternative technologies, improved performance and cost savings.Operational, monitoring and managing driven environment.Compliance to standardisation issues and operational best practices.Stakeholder commitment and buy-in.Within the legal, regulatory and commercial environment of MTNSA.Aligned to MTN SA strategy and business plan, as well as CTO strategy.Compliance to BEE legislation and company policy.Aligned to Group best practices and standards.Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)Task Complexity:MSP Radio OperationsPlan, monitor and support the day-to-day functions duties and responsibilities of the MSP Radio Network Operations MSP vendors and contractors (End to End).Define and manage key Operation business objectives and KPIs to ensure company objectives are met and measure the performance of the MSP vendors against those objectives.Ensure that effective routine programs are in place and monitor the performance of these O&M radio routines in the MSP vendor environment meeting MTN specification and quality standards (best practice).Maintain a sound working relationship between the MSP vendors, MTN network operations department and all associated parties, within the company and external.Submit reports/presentations to designated management and vendors as per requirements.Responsible and accountable for Field and Tower Maintenance and the general housekeeping and upkeep of all allocated BTS sites ensuring vendors are complying SOW according to the contract and a high cost-effective standard and quality.Ensure that all MTN staff and MSP vendors are applying procedures, policies and SOW in their day-to-day activities, which is tracked, monitored and reported, as per MTN instructions and guidelines.Ensure that resources, both material and human are available for all Radio Operation activities as per schedule.Improve Radio network availability and quality on a continuous basis and in accordance with MTN business objectives.Manage regular meetings, with staff or MSP vendors under your control to manage the MSP vendor performance and special projects and communicate/record any activities/issues.Identify and assign roles and responsibilities to MTN project Supervisors to deliver in the Region.Manage all maintenance, vandalised repairs and ADHOC Projects relating to network rollout within the region, ensuring all works carried out within budget and PBC models, which includes BTS implementation, F&T maintenance, Structural, Civil and Electrical builds/upgrades and commissioning.Ensure Policies and Procedures are adhered to through ISO 9001, ISO 14000 & QMS.Participate, review regional rollout plans, and contribute to Operational dependencies, programs, or strategies that have an influence on cost and customer experience.MSP Transmission OperationsControl, monitor and support the day-to-day functions duties and responsibilities of the MSP Transmission Network Operations MSP vendors and contractors (End to End).Participate and review regional transmission operational dependencies or programs or strategies that have an influence on cost and customer experience in alignment with MSP vendors.To ensure that the regional Transmission network is developed and maintained such that it has adequate capacity, always operates at optimum quality and offers competitive coverage across all technologies in alignment with MSP vendors.To identify and escalate Transmission activities to MSP Vendor or MTN SA stakeholders high-level support functions when required on all MTN transmission equipment used in MTNSA Network meeting business objectives and NPI's.Transmission Operations management of MSP vendor on improvements to the transmission network through technical skills – made possible by detailed knowledge of transmission technology features, detailed knowledge of geographical area by understanding the role of peripheral parties (other departments within MTN and external parties such as Telkom) and the impact of their performance on network quality. Over end to end view is essential to support.Transmission Operations management of MSP vendor on Trouble-shooting optimisation and network improvements to solve network problems and performance.Maintain a sound working relationship between the MSP vendors, MTN network operations department and all associated parties, within the company and external.Submit reports/presentations to designated management and vendors as per requirements.Ensure the improvement of Transmission network availability and quality on a continuous basis and in accordance with MTN business objectives.Manage regular meetings, with staff or MSP vendors under your control to manage the MSP vendor performance and special projects and communicate/record any activities/issues.Control the day-to-day activities of the MTN Regional Radio, Switch and Transmission Network Operations, ensuring optimum performance and expansion of the network continually meeting the needs and expectations of the customer.Transmission Operations management of MSP vendor to oversee Corporate/Enterprise faults performance and upgrades.MSP Switch OperationsManage the operational day-to-day activities and functions related to all aspects of Regional Switch emergency and maintenance roles at all Switch Centres under the Regions control.Ensure O&M standardisation across all switching centres is transparent and MSP Vendors or any contractors adhere to these principles and guidelines.Ensure MSP Vendor or Contractor liaison and control within the switching environments and all housekeeping processes and procedures are followed reducing and risk when work is being carried out.Control, monitor and support O&M Maintenance activities (alarms), procedures and processes undertaken by MSP vendors or Regional Switching staff.Enhancement and improved value adding to current Switch maintenance procedures, documenting and implementing.Minimum RequirementsEducation:Minimum of 3 year degree/diploma in electrical light-current / electronics / communication engineering.Experience:5 years' management experience in GSM network Operational environment with at least 3 years in a management role within MNS Governance telecommunications environment.Demonstrated experience in managing subcontractors and MSP vendors.Experience in contract agreements and specifications of equipment for the GSM and telecoms networks.Compiling SOW or technical support documents for MNS.Management of SLA and WLA's.Experience working in medium to large organizations.Experience in supervising others.
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