Duties & Responsibilities: Leadership - Lead, mentor, and manage a team of QA engineers, fostering a collaborative and high-performance work environment. - Provide coaching and guidance on automation best practices, helping team members improve their skills and knowledge. - Lead, mentor, and develop the QA team, fostering a culture of continuous learning and improvement. - Conduct performance evaluations, set clear objectives, and provide regular feedback to team members. - Identify training needs and provide opportunities for professional growth and skill enhancements - Manage the workload, schedule, and resource allocation of the QA team to ensure timely delivery of testing tasks and projects. - Conduct regular performance reviews, set objectives, and identify professional development opportunities for team members. - Prioritize the use of QA team members and other resources with the required skills and competencies for the achievement of business goals. - Provides leadership in the recommended resolution and/or escalation of issues that may impact QA team deliverables. - Ensures timeous delivery of QA team deliverables. - Identify training needs and provide opportunities for professional growth and skill enhancements. - Develop and build a community practice that supports a culture of learning and knowledge sharing and improvement opportunities. - Ensure alignment to frameworks, practices, processes, risk management to minimize and prevent any audit findings in respect of the function and projects executed. - Builds and maintains relationships with senior leadership and key stakeholders, and acts as a trusted advisor Quality Assurance Processes: - Create and maintain QA Framework. - Management Reporting on QA Initiatives. - Ensuring all QA practices, documentation and artefacts delivered are at an industry and organizational standard. - Oversee the end-to-end QA process, including test planning, execution, defect tracking, and reporting. - Define and implement QA metrics and KPIs to monitor and report on the quality and effectiveness of testing efforts. - Drive continuous improvement initiatives within the QA department, identifying areas for process optimization and automation. - Ensure compliance with industry standards, best practices, and regulatory requirements in all QA activities. - Lead the design, development, and maintenance of robust, scalable, and efficient automated test frameworks. - Identify opportunities for automation within the testing process and drive the adoption of automation tools and practices across the QA team. - Evaluate, select, and implement appropriate automation tools and technologies to enhance testing efficiency. Stakeholder Management - Collaborate with stakeholders to improve QA team delivery. - Provide feedback to Senior Management as required. - Share lessons learned and best practices across various initiatives. - Engage with vendors and suppliers for the planning, designing and implementation of information services applications - Act as the primary escalation point of contact for all QA-related activities. - Work closely with project managers, development manager and development teams to ensure that quality is built into the product from the beginning. - Collaborate with operations teams to ensure the smooth deployment of automated tests. - Facilitate cross-functional communication and collaboration to align QA efforts with overall project goals. Formal Education: - Bachelors degree/Diploma in computer science, Software Engineering, or a related field - Certification in QA or test automation (e.g., ISTQB, Certified Agile Tester). - Certificate in Automation Testing. Experience: - Minimum 10 years of experience as a Software Tester. - 2 3 years of direct management of a Quality Assurance team. - Insurance experience will be an advantage - Minimum 5 years experience in automated software testing. - 3 years experience of having designed and implemented test frameworks and enhancing existing test processes - 3 5 years experience on driving test strategy, detailed test plan, test cases design, test data management and full-cycle execution management. - 3 years experience with cloud-based testing environments (e.g., AWS, Azure)
