takealot.com, a leading South African online retailer, is looking for a highly talented Returns Supervisorto join our team in Johannesburg.
We are a young, dynamic, hyper growth company looking for smart, creative, hard- working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.
Reporting to the Returns Outbound Manager Your responsibilities will include: Ensure that the department is well organised and controlled to sufficiently meet KPI's / SLA's and support the goals of the business. Implement improvement processes and maintain procedures and systems to minimise costs and maximise working capital. Introduce and maintain accurate daily reporting to measure productivity within the department Ensuring all work areas are clean and tidy and safe for staff to work in. Provide and evaluate daily operational reports to ensure key critical areas of the department are controlled and any discrepancies addressed and resolved. Ensure that exception management is resolved timeously Manage control measures to ensure mistakes, inaccuracies and discrepancies are highlighted, addressed, and resolved. Assist and provide feedback on the daily resource planning with the department manager. Oversee departmental employees and motivate attention to detail, for constant accuracy and turn-around times. Assist with managing outputs within the department by maintaining quality and quantity of workload. Maintain FIFO of tasks within the department. Ensure escalated daily operational queries from team are resolved timeously. Conduct daily team meetings to discuss KPIs, daily plans and escalate any issues arising from it. Understand all the aspects and processes related to receiving, processing and put-away of returns. Understand all aspects and processes related to return to merchant processes such as, picking, packing and dispatching/shipment of Removal Orders Root cause analysis to prevent and solve future KPI's / SLA's failures Liaise with stakeholders across the business Attributes required: Have a detailed understanding of warehouse management systems Problem solving skills Possess excellent verbal and written communication skills for a demanding and customer focused working environment. Possess excellent personal organisation and business administration skills in accordance with modern best practice methods. Possess the ability to work productively, efficiently & effectively with initiative and drive under tight timescales and pressure whilst maintaining attention to detail and quality. Possess the willingness to learn, improve and adapt. Good team player, hard worker, willing to be flexible with a positive attitude Must be able to work as part of a multi-cultural team Must be able to train staff Must be analytical Qualifications: Matric/Grade 12 or equal qualification Tertiary qualification advantageous Have proven relevant experience in receiving, picking, packing, evaluation, put-away and inventory management (in applicable departments within the DC). 4-5 years warehouse experience 2 years supervisory experience/exposure would be advantageous
#J-18808-Ljbffr
