Job title : Manager: IT Operations Cooper CollegeJob Location : Gauteng, JohannesburgDeadline : February 10, 2025Quick Recommended Links Jobs by Location Job by industries What are we looking for? We are looking for someone with the following experience, qualifications and /or skillsets:
Matric/Grade 12 Infrastructure Technology certification Approximately 20 years' experience in the IT industry and management of operations and staff.
Understanding of systems and solutions within the operations. Advantageous ITIL Foundation (advantageous) Resource and relationship Management Understanding of PRINCE project management Understanding of DC and WAN/LAN infrastructures Understanding of business systems Legal Requirements Driver's License Passport The responsibilities are: Hardware and Software management Identification of hardware requirements Plan and guide schools relating to hardware ordering process. Manage the procurement process for hardware and installations. Installation of hardware as per standard operating procedures or oversee installations depending on requirements. Assess software requirements per device and manage installations and ensuring that all applications are up to date, configured and managed. Manage user support on hardware and software Application Management Manage, install and maintain applications across schools. Manage application support and maintenance. Roll out application changes and updates. Manage end user support on applications. Provide feedback on user experience and suggested changes or new features required. Manage uptime of business-critical systems Review and application requirements per school. Network and ISP Management Manage and maintain network structure to minimum service agreements. Manage and liaise with network operational center (NOC) to provide feedback for specifications and set up. Test network setup and report deviations to requirements Monitor and maintain standard network speeds across schools. Identify broken links and connections and oversee installations and fixes by 3rd parties. Monitor ISP services are fulfilled as per SLAS. Manage uptime requirements of the network Wi-Fi structures. Report and log calls relating to identified issues with ISP's. DC & Server Management Review checklists to ensure that all services are operational. Meet uptime requirements of servers. Conduct quarterly and routine maintenance. Identify server capacity requirements and cater for new server requirements. Log and report hardware failures and manage internal and 3rd party repairs. Monitor server portal, identify and report or solve issues across all applications. CCTV & Security access Management Manage 1st line support services for CCTV cameras at school. Identify problems with CCTV infrastructure, resolve or manage 3rd party to resolve. Manage, Monitor and support the CCTV server and network requirements IT Security & Cyber Monitor security breaches. Log security incidents Implement security updates, installations and fixes to manage breaches. Report to security officers cyber or security incidents. Rollout any security updates or patches Understanding and investigate different Cyber platforms Service Desk and Incident/Problem management Implements and supervises the fulfilment of the IT service level agreement. Manage ticket resolutions and turn-around times. Manage ongoing 24-hour support through the supervision of the standby schedule. Identify any incidents and problems at schools or across the business. Address ongoing problems and escalate according to processes and procedures. Drive a better customer experience. Vendor contract management Assist and maintain IT policies Project management Assist with the scoping of projects. Assist with resource planning. Assist with project implementations. Relationship Liaison between Technology Operations and business units to increase transparency and awareness of the services provided by IT Managing and building relationships with key stakeholders. Managing escalations and queries. Keeping the business updated until resolved / Conducting Service Build key relationships with School management. Travel between sites for site visits. Service improvement Understand and review the IT requirements at school and assist with the improvement of infrastructures and systems to ensure better educational experience and services. Review of current service and structures Provide specialist input that will inform, influence, and guide effective development and management of product features Budgeting Assist with IT Budget planning and scoping. Maintain the agreed budgets. Staff Supervision Participation in hiring of new staff from a technical and support perspective. Mentor and manage onsite and centralizing support. Provide input into performance reviews. Managing day to day schedule and tasks of support Build key relationships with School management. Travel between sites for site inspections ICT jobs