Manager: Information Delivery (Solution Delivery /BI) Date: 4 Sep 2024 Location: Bellville, Western Cape, ZA PURPOSE OF THE JOBThe Purpose of the job is to provide technical guidance for the solutioning of data architecture for the Santam Group.CAREER OPPORTUNITYThe role is responsible for designing and implementing solutions to increase the performance and quality of new and existing data solutions. To build and run Santam's data assets effectively. This leadership role will oversee and provide technical guidance to the DataHub InfoCenter development teams. Provide guidance on the technical extension and on-going enhancements to the Santam data ecosystem in line with the target architecture for Santam's future BI. The role will be based in Bellville, Cape Town.JOB DESCRIPTIONThe purpose of the role includes the following:Ensure that the data systems are designed, built and operated in an effective and efficient manner.Ensure technical delivery and operation of data applications with specific focus on appropriateness, technical quality, maintainability, performance and availability.Ensure the delivery of BI initiatives, and BI delivery streams as parts of broader initiatives. This would include, but not be limited to the BI renewal project and the support the BI Cloud transition.Engage with stakeholders to obtain an understanding of their data and business intelligence demand.PRIMARY RESPONSIBILITIESManager: Information Delivery (Solution Delivery /BI) will provide the following key services:STRATEGY EXECUTION:Support the end-to-end data strategy and roadmap, spanning from data acquisition, data integration, processing, management and usage for the Santam Group.Identify opportunities to influence the improvement or enhancement of business processes and methodologies as it relates to BI by researching and recommending improvement initiatives and effective ways to operate and add value to Santam.SOLUTION DELIVERY AND MANAGEMENT:Data Delivery/Operational ExcellenceManages all aspects of data acquisition.Analyse and provide input on new data sources and recommend improvements to existing data and identify trends in information usage.Assist in the design, development, and implementation of activities that collect, manage, and distribute data.Detail planning of technical delivery of new applications and application extensions.Set and ensure compliance with development and solution design standards.Plan, select and implement new technology enablers as needed.Ensure appropriateness, quality & completeness of solutions.Build strong partnerships with Business Change Manager, Product Owners, Scrum Masters, IT Business Delivery Managers, Enterprise Architecture and external vendors.Design the logical and physical data models.Liaise with the IT Architects on matters of architectural application.Design ETL process, including data quality and testing.Write Design documentation as required by the SDLC.Provide assistance up and down the information delivery chain when required.Document system/data problems and resolutions for future reference.Ensure synergy between systems/data design and the business processes.Responsible for writing, storing and maintaining delivered analysis documentation in central knowledge repository.Identification of potential risks/issues and give input into risk plan.Perform change impact assessment to existing systems and interfaces with other systems.PEOPLE MANAGEMENT:Manage performance and development of +/- 5 direct reports.Assist with the growth in performance, capacity and capability within the team through effective knowledge transfer.Provide training, mentorship and leadership to direct and inspire a high-performance team.QUALIFICATIONS AND EXPERIENCE10 years + of working experience within a BI environment.5+ years of exposure to BI data architecture.Minimum 5 years strong data management experience.Minimum 3 years' experience managing technical staff.KNOWLEDGEWorking knowledge of Data Management.Working knowledge of Agile software delivery methods, including Scrum at Scale.Sound business acumen.SKILLSStrategic thinker who can also work at a detail level.Ability to understand and interpret business strategy from definition into execution.Persuasive with excellent oral & written communication skills: concise, impactful and appropriate with good track record.Strong analytical, interpretative and problem-solving skills: creative analytical thinking, systems thinking, planning, challenging assumptions and orthodoxies, turning concepts and big picture into detailed actions and targets, ability to look across the business and see inconsistencies in data or strategy.Behavioral characteristics: ethics, listening, trustworthiness, make things happen, energetic, proactive and positive thinking.Interaction skills: facilitation; mentoring; leadership and influencing; negotiation; teamwork; build relationships; building networks; credible consulting skills.Outstanding influencing & negotiating skills, influence thinking at an executive & senior management level.Challenge current assumptions and beliefs.Motivate others and mentoring others.Competent in problem solving and troubleshooting.Prioritising objectives and planning.Produce creative solutions to business problems.Communicate complex concepts in easy to understand manner.Perform under pressure.COMPETENCIESClient focus.Drives Results.Flexibility and adaptability.Analytical and systems thinker.Deciding and initiating action.Leadership.Project Oversight.Reporting and Administration.ABOUT THE COMPANYSantam is the leading short-term insurer in South Africa. Along with its subsidiaries, the business transacts all classes of short-term insurance. Santam is a large, diversified, and transforming company and our success is rooted in our passion for our clients. Everything we do is centered on our delivery of Insurance Good and Proper.Please note this appointment will be made in line with the Divisional Employment Equity targets. People with disabilities are welcome to apply.
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