Job Description: Join Us in Becoming the Best Bank in the World!We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to building a brand that we are proud of and earns the trust of our clients.Who We AreWe are a bank, but we're much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable, and delivered through a personal experience. By helping our clients manage their financial lives better, we enable them to live better.Why Choose UsAt Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow.About the RoleAs the Manager: Funeral Insurance Claims, you will oversee funeral claims processing, ensuring operational efficiency and regulatory compliance. Extensive experience in long-term and funeral insurance is essential, with a strong focus on the Policyholder Protection Rules (PPR) Rule 2A and Rule 17. Your role involves leading a team, optimizing claims processes, and ensuring fair, efficient outcomes that meet industry standards. This position is critical in driving innovation, enhancing client experience, and ensuring compliance, while fostering a high performing, engaged team.What You Will Be Doing:To manage the Funeral Claims function and team:To innovate and drive the assessment of funeral claimsSo that all funeral claims are assessed effectively and efficiently by the team, ensuring optimal management of the function and businessKey Performance Areas:General management of the funeral claims processing and disputes functionOperational management and deliveryProcess development and innovationPeople / Team ManagementRelationship and stakeholder ManagementMinimum Requirements:8+ years' experience in insurance, banking or financial servicesIncluding at least 3 years' experience of funeral insurance claims assessmentAt least 2 years' experience leading or managing a team in a mid to senior roleQualifications (Minimum)Relevant Tertiary QualificationQualifications (Ideal or Preferred)Honours Degree in Business Management or RelatedKnowledge:Minimum:Detailed working knowledge on elements, application and best practices in relation to Rule 2A and 17 of the Long-Term Insurance Act Policyholder Protection RulesLife insurance industry, products, processesPeople/team management practices and principlesBusiness and commercial awareness and thinkingGeneral operations management practices and principlesChange management and business communicationsApplication of PPR rule 2AIdeal:Stakeholder management practicesProject management methodologyConditions of EmploymentClear criminal and credit record
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